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- Tasks: Assist in setting up and taking down conference equipment while ensuring high presentation standards.
- Company: Join Hand Picked Hotels, a collection of luxury country houses known for their unique charm and stunning locations.
- Benefits: Enjoy a competitive salary, flexible hours, generous holiday, and opportunities for career progression.
- Why this job: Be part of a fun team that values individuality and delivers magical experiences to guests.
- Qualifications: Passion for service, attention to detail, and a willingness to learn are essential.
- Other info: Part-time role with 24 hours per week, including weekends; perfect for students!
Hand Picked Hotels
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Part-Time Conference & Banqueting Assistant at Rookery Hall Hotel & Spa, part of Hand Picked Hotels.
Rookery Hall Hotel & Spa is located in Nantwich the hotel is one of the most renowned country house hotels in Cheshire. Expertly blending old-world charm with modern amenities. This stunning award-winning property is proud to boast 4 AA Red Star status and several notable accolades for its dining.
About the Role
- The role of a Conference & Banqueting Assistant involves supporting the operations within this service area to Hand Picked Hotels standards ensuring high standards of presentation are always maintained.
- Responsible for the set-up and take-down of equipment (tables, chairs, props, decorations) ensuring timely delivery and ability to carry and move heavy items.
- You will be expected to be able to hold a good level of knowledge regarding food menu items and availability across all areas including the bar and restaurant.
- Working towards the achievement of departmental goals, contributing ideas and being open to trying new ways of working. Take personal ownership, operating within role parameters.
- As the Conference & Banqueting Assistant, you will be expected to communicate and delegate in line with business levels and daily functions and events.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you
- To be considered for this role you will be passionate about delivering a high level of service and attention to detail.
- You will be enthusiastic and willing to take on new responsibilities. Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate.
- Having a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
- It is essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high-quality, personalised, and magical experience that they remember, recommend, and return to time and time again.
Company Benefits
- A competitive salary package of £13.82 per hour, plus a share of service charge.
- This is a Part-Time role, including weekends on a rota basis, 24 hours per week, which may vary depending on business needs.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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Conference & Banqueting Assistant employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Banqueting Assistant
✨Tip Number 1
Familiarise yourself with the unique offerings of Hand Picked Hotels. Understanding their values and the individual characteristics of each hotel will help you demonstrate your passion for delivering a personalised guest experience during the interview.
✨Tip Number 2
Showcase your flexibility and willingness to take on various responsibilities. Be prepared to discuss examples from your past experiences where you've adapted to changing situations or assisted in different areas, as this aligns with the role's requirements.
✨Tip Number 3
Highlight your emotional intelligence and ability to anticipate guests' needs. Think of specific instances where you've gone above and beyond to enhance someone's experience, as this will resonate well with the company's focus on high-quality service.
✨Tip Number 4
Prepare to discuss your knowledge of food and beverage offerings. Being able to confidently talk about menu items and how they contribute to the overall guest experience will set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Conference & Banqueting Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Conference & Banqueting Assistant. Tailor your application to highlight relevant experiences that demonstrate your ability to meet these requirements.
Showcase Your Passion: Express your enthusiasm for delivering high-quality service in your cover letter. Mention specific instances where you went above and beyond for guests or customers, as this aligns with Hand Picked Hotels' values.
Highlight Relevant Skills: Emphasise skills such as attention to detail, flexibility, and emotional intelligence in your CV. Provide examples of how you've used these skills in previous roles, especially in hospitality or customer service settings.
Personalise Your Application: Make sure to personalise your application by addressing it to the hiring manager if possible. Mention why you are specifically interested in working at Hand Picked Hotels and how you align with their company values.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your Passion for Service
Make sure to express your enthusiasm for delivering high-quality service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the values of Hand Picked Hotels.
✨Demonstrate Flexibility
Highlight your ability to adapt to different roles and responsibilities within the hotel. Discuss any previous experiences where you successfully managed multiple tasks or adjusted to changing business needs, showcasing your versatility.
✨Know the Menu
Familiarise yourself with the food and drink offerings at Rookery Hall Hotel & Spa. Being knowledgeable about menu items will not only impress your interviewers but also demonstrate your commitment to providing guests with a personalised experience.
✨Emphasise Teamwork
Talk about your experience working in teams and how you communicate effectively with colleagues. Since the role involves collaboration, sharing instances where you contributed ideas or supported team goals will show that you are a great fit for their culture.