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- Tasks: Deliver exceptional guest experiences with personalised service and attention to detail.
- Company: Join Hand Picked Hotels, a collection of unique luxury retreats across the UK.
- Benefits: Earn £14.32 per hour, enjoy meals on duty, and wear a stylish uniform.
- Why this job: Be part of a fun team that creates magical memories for guests every day.
- Qualifications: Experience in luxury hotels and strong communication skills are essential.
- Other info: Flexible hours, opportunities for friendships, and a commitment to diversity and inclusion.
Hand Picked Hotels
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath‑taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand‑picked experience for every guest and employee.
We are currently recruiting for a Receptionist on a casual basis at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels.
Fawsley Hall Hotel is located within Northamptonshire and offers our guests a luxurious stay; the hotel boasts 4 AA Red Stars and a 2 AA Rosette restaurant. For rest and relaxation, Fawsley Hall is host to one of the Midland’s best destination spas and state‑of‑the‑art wellness and health club facilities. Its formal gardens and parkland were sculpted by the renowned architect Capability Brown in the 1760s.
About the Role
- The role of our receptionists is to deliver an exceptional guest experience, putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
- You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity.
- In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the day\’s activities.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About You
- To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment.
- Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
- Be able to demonstrate a high level of emotional intelligence, enabling you to anticipate our guests needs and ensure they receive a Hand Picked experience.
- You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft Office. Knowledge of Opera is desirable.
- Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
- Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits
- A competitive salary of £14.32 per hour.
- This role is being offered on a casual hours basis; hours will vary depending on business needs.
- Uniform and meals on duty provided.
- Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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Casual Receptionist employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Receptionist
✨Tip Number 1
Get to know the hotel! Research Stanbrook Abbey and Hand Picked Hotels. Understanding their values and unique offerings will help you connect with the team and show your genuine interest during interviews.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you're ready to create those magical memories.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work at Hand Picked Hotels.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hand Picked team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Casual Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about what makes you tick and why you’re excited about joining our Hand Picked team.
Tailor Your Application: Make sure to tailor your application specifically for the Casual Receptionist role. Highlight your experience in luxury hotels and how it aligns with our values of care and individuality. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hand Picked Hotels while you’re at it!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hand Picked Hotels. Understand their values, the unique features of Stanbrook Abbey Hotel, and what makes them stand out in the luxury hotel market. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Guest-Centric Approach
As a Casual Receptionist, your main goal is to create memorable experiences for guests. Prepare examples from your past roles where you went above and beyond for customers. Highlight your emotional intelligence and ability to anticipate needs, as this aligns perfectly with the hotel's ethos.
✨Demonstrate Your Tech Savvy
Familiarise yourself with hotel reservation systems, especially Opera if you can. Be ready to discuss your computer skills and how you've used technology to enhance guest experiences in previous roles. This will show that you're prepared for the technical aspects of the job.
✨Stay Calm Under Pressure
Working in a hotel can be hectic, so it's crucial to demonstrate your ability to remain calm and professional. Think of scenarios where you successfully managed stressful situations and how you maintained a positive attitude. This will reassure the interviewers that you can handle the demands of the role.