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- Tasks: Deliver exceptional guest experiences, manage bar duties, and ensure a safe hotel environment at night.
- Company: Join Hand Picked Hotels, a collection of luxury country houses known for their unique charm and stunning locations.
- Benefits: Enjoy a competitive salary, flexible hours, free meals, and a fun, inclusive team culture.
- Why this job: Be part of a dynamic team that values individuality and community while creating memorable guest experiences.
- Qualifications: Previous customer service or hotel experience is preferred; bar experience is a plus.
- Other info: Casual contract with varying hours; must be available for weekend shifts.
About the Company
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again. Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Night Porter on a casual hours basis at Rookery Hall Hotel & Spa, part of Hand Picked Hotels. Rookery Hall Hotel & Spa is located in Nantwich; the hotel is one of the most renowned country house hotels in Cheshire, expertly blending old-world charm with modern amenities. This stunning award-winning property is proud to boast 4 AA Red Star status and several notable accolades for its dining.
About the Role
The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders. Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable. Build and maintain relationships within the team and ensure communication is clear between the shifts. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you:
- To be considered for this role you will ideally have worked in a hotel or a customer focused role; experience of working on the bar is desirable.
- Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
- Be able to demonstrate a high level of emotional intelligence, enabling you to anticipate our guests' needs ensuring they receive a Hand Picked experience.
- Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
- Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits
- A competitive salary package of £15.32 per hour.
- This role is offered on a casual contract basis and hours will vary depending on business needs. We are looking for someone to be flexible in working weekends and covering holiday in the department and our busy nights. Working hours would be between 9pm and 8am.
- Uniform and meals on duty will be provided if applicable.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
- Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual - Night Porter
✨Tip Number 1
Familiarise yourself with Hand Picked Hotels' values and mission. Understanding their commitment to individuality, community, and care will help you align your approach during the interview, showcasing how you can contribute to their guest experience.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles, especially if you've worked nights before. Be ready to share specific examples of how you've gone above and beyond for guests, as this is crucial for a Night Porter position.
✨Tip Number 3
Prepare to discuss your emotional intelligence and how it helps you anticipate guests' needs. Think of scenarios where you've successfully handled guest requests or resolved issues, as this will demonstrate your suitability for creating memorable experiences.
✨Tip Number 4
Show your enthusiasm for the role by expressing your willingness to be flexible with working hours, especially weekends and holidays. This flexibility is key for a casual position and will reflect your commitment to being part of the Hand Picked team.
We think you need these skills to ace Casual - Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Porter position. Tailor your application to highlight relevant experience in customer service or hospitality.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to go above and beyond for guests.
Highlight Relevant Experience: In your CV, emphasise any previous work in hotels or customer-focused roles. Include details about your experience working on the bar, if applicable, and any skills that showcase your emotional intelligence and problem-solving abilities.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Emotional Intelligence
Prepare to discuss how you can anticipate guests' needs and respond to them effectively. Highlight any previous experiences where you successfully managed guest interactions, especially in challenging situations.
✨Highlight Flexibility and Teamwork
Since the role requires working casual hours, emphasise your flexibility in scheduling and your ability to work well within a team. Share instances where you collaborated with colleagues to enhance the guest experience.
✨Research Hand Picked Hotels
Familiarise yourself with the company's values and unique offerings. Being knowledgeable about Hand Picked Hotels will show your genuine interest in the position and help you align your answers with their ethos during the interview.
