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- Tasks: Deliver exceptional guest experiences, manage bar duties, and ensure a safe hotel environment at night.
- Company: Join Hand Picked Hotels, a collection of luxury country houses with stunning locations.
- Benefits: Earn £15.32 per hour, enjoy meals on duty, and wear a stylish uniform.
- Other info: Flexible hours with opportunities to build lifelong friendships in a supportive environment.
- Why this job: Be part of a fun team that values diversity and creates memorable guest experiences.
- Qualifications: Experience in luxury hotels, strong communication skills, and a passion for guest satisfaction.
About the Company
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Night Porter on a casual basis at Stanbrook Abbey Hotel, part of Hand Picked Hotels.
Stanbrook Abbey Hotel is renowned as one of Worcestershire’s best-kept secrets. With a recent £4.2m renovation, meticulously designed to celebrate the country house hotel’s history, introduced the new brasserie-style dining experience in The Refectory restaurant, situated at the site of the original nun’s cafeteria. An additional eight new bedrooms are situated on the second floor, with a further seven rooms built in the original schoolhouse in St Anne’s Wing, bringing the total number of bedrooms to 70.
About the Role
- The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders.
- Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
- Build and maintain relationships within the team and ensure communication is clear between the shifts.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you
- To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
- Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
- Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
- Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
- Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
- Due to the location of the hotel you will need to be able to drive and have your own car.
Company Benefits
- A competitive salary of £15.32 per hour.
- This role is being offered on a casual hours basis, hours will vary depending on business needs.
- Uniform and meals on duty provided.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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Casual Night Porter employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Night Porter
✨Tip Number 1
Get to know the hotel! Before your interview, take a virtual tour of Stanbrook Abbey Hotel and familiarise yourself with its history and unique features. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your guest interaction skills! As a Night Porter, you'll be engaging with guests throughout the night. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that exceptional guest experience.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the hotel culture and what they look for in a Night Porter. This could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining the Hand Picked Hotels team and makes it easier for us to keep track of your application.
We think you need these skills to ace Casual Night Porter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how much you care about creating memorable experiences for our guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV: Make sure your CV is tailored specifically for the Night Porter role. Highlight your experience in luxury hotels and any night shift work you've done. We love seeing how your background aligns with our values of individuality and care.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the Hand Picked team!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hand Picked Hotels. Understand their values, history, and what makes them unique. This will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Guest-Centric Approach
As a Night Porter, your role revolves around providing an exceptional guest experience. Prepare examples from your past work where you went above and beyond for guests. Highlight your emotional intelligence and ability to anticipate needs.
✨Demonstrate Team Spirit
The job requires clear communication and teamwork, especially during night shifts. Be ready to discuss how you've successfully collaborated with colleagues in previous roles. Share specific instances where you helped maintain a positive team environment.
✨Stay Calm Under Pressure
Working nights can be challenging, so it's crucial to show that you can handle pressure gracefully. Think of scenarios where you faced difficulties and how you managed to stay professional and positive. This will reassure them that you're the right fit for the role.