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For Companies At a Glance
- Tasks: Welcome guests, provide exceptional service, and maintain the health club's cleanliness.
- Company: Hand Picked Hotels offers luxury stays in unique country houses and coastal retreats across the UK.
- Benefits: Enjoy a competitive salary, flexible hours, and a share of service charge.
- Why this job: Join a fun team dedicated to creating magical guest experiences in a stunning environment.
- Qualifications: Passion for customer service; previous reception or spa experience is a plus.
- Other info: Flexible shifts required; pool responder training provided.
Hand Picked Hotels
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guest ensuring a hand picked experience for every guest and employees.
About the Role
- The role of our Leisure Club Assistant is to welcome and engage with our members and guests, delivering exceptional customer service through greeting them on arrival, answering phone calls, responding to emails and booking them in for treatments & classes.
- Demonstrate knowledge of the hotel, health club & spa and treatments on offer and provide thoughtful recommendations, tailored to each guest to help create magical memories.
- You will take pride in the appearance of our Health Club & Spa and will be responsible for the cleaning of the pool area, steam, sauna, changing facilities and toilets.
- Mindfulness and well-being is your top priority, so you will be passionate about maintaining high standards and delivering memorable guest experiences to ensure that all clients leave feeling on top of the world and with a clear mind.
- Build and maintain relationships within the team and ensure communication is clear between the shifts.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you:
- Be passionate about going above and beyond for our members and guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate products and facilities.
- Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
- Most of all, you’ll have a friendly, welcoming and genuine manner.
- You’ll take pride in your appearance and the standards and ambiance of our Health Club & Spa.
- Previous health club or spa reception experience is desirable, but not essential, if you have a reception background and with an understanding of a spa environment then you may be considered for the role.
- If you have an interest in fitness and have any fitness instructor qualifications, this would be a bonus.
- You will need to be confident in water as our Leisure Club assistants also act as our pool responders and first aiders.
- Pool testing training will be provided for this role.
Company Benefits
- A competitive salary package of £13.82 per hour, plus a share of service charge.
- This role is being offered on a casual hours contract, hours will vary depending on business needs. Shift working is required for this role and candidates will need to be flexible in working earlies (6am-2.30pm) or lates (1.30pm-10.00pm). We are open 7 days a week and we are looking for candidates to be flexible in working any day, including weekends.
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Casual Leisure Club Assistant employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Leisure Club Assistant
✨Tip Number 1
Familiarise yourself with Hand Picked Hotels and their values. Understanding their commitment to individuality, care, and guest delight will help you align your approach during interviews and conversations with the team.
✨Tip Number 2
Showcase your passion for customer service. Think of specific examples where you've gone above and beyond for guests or clients in previous roles, as this will resonate well with the expectations for a Leisure Club Assistant.
✨Tip Number 3
If you have any experience in health clubs or spas, be ready to discuss it! Even if it's not extensive, highlighting your understanding of the environment and your enthusiasm for fitness can set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your emotional intelligence. Think about how you can anticipate guests' needs and create memorable experiences, as this is a key aspect of the role that Hand Picked Hotels values highly.
We think you need these skills to ace Casual Leisure Club Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Leisure Club Assistant position. Tailor your application to highlight how your skills and experiences align with what Hand Picked Hotels is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the hospitality industry. Mention specific aspects of Hand Picked Hotels that resonate with you, such as their commitment to individuality and guest experience.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service, particularly in health clubs or spas. If you have any fitness qualifications or relevant training, make sure to include those as well.
Showcase Your Personality: Since the role requires a friendly and welcoming manner, let your personality shine through in your application. Use a conversational tone and express your enthusiasm for creating memorable experiences for guests.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with the values of Hand Picked Hotels.
✨Demonstrate Emotional Intelligence
Highlight your ability to understand and anticipate guests' needs. Prepare scenarios where you successfully identified a guest's requirement before they even asked, showcasing your emotional intelligence and proactive approach.
✨Know the Hotel and Spa Offerings
Familiarise yourself with the specific services and treatments offered at Fawsley Hall Hotel & Spa. Being knowledgeable about the facilities will allow you to provide thoughtful recommendations during the interview, demonstrating your commitment to creating memorable experiences.
✨Emphasise Teamwork and Communication Skills
Since building relationships within the team is crucial, be ready to discuss your experience working in a team environment. Share examples of how you’ve maintained clear communication and collaborated effectively with colleagues to enhance guest experiences.
