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For Companies At a Glance
- Tasks: Welcome guests, provide exceptional service, and maintain the health club's cleanliness.
- Company: Hand Picked Hotels offers luxury stays in unique country houses and coastal retreats across the UK.
- Benefits: Enjoy a competitive salary, flexible hours, and a share of service charge.
- Why this job: Join a fun team dedicated to creating magical guest experiences in a stunning environment.
- Qualifications: Passion for customer service; previous reception or spa experience is a plus.
- Other info: Flexible shifts required; pool responder training provided.
Overview
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee. We are currently recruiting for a Leisure Club Assistant on a casual hours basis at New Hall Hotel & Spa, part of Hand Picked Hotels.
New Hall Hotel and Spa is a stunning and unique hotel dating back to the 13th century and steeped in history and a fine example of medieval architecture. It stands proudly as England’s oldest listed inhabited moated house. At 800 years old, this hotel has a long history of delivering exceptional hospitality to discerning guests. Replete with contemporary comforts, our spa and health club offers an oasis of relaxation complemented by our award winning 2AA Rosette restaurant and extensive meetings and events operation, which is a popular choice for weddings, bespoke events and conferences.
About the role
- As a Leisure Club Assistant your role will involve a combination of duties, from delivering gym programs and inductions, providing proactive gym floor cover advising and assisting members, to running group fitness classes and personal training sessions.
- You will help support the success of your team, feeling engaged and ready to deliver consistently exceptional service, putting the guest at the heart of all activities.
- Be capable of demonstrating that you can deliver outstanding training sessions, motivating others whilst bringing positivity to people’s health and wellbeing goals.
- Mindfulness and well-being is your top priority, so you will be passionate about maintaining high standards and delivering memorable guest experiences to ensure that all clients leave feeling on top of the world and with a clear mind.
- You will be responsible for the orientation and implementation of ongoing programmes of promotional and motivational events aimed at sustaining high levels of member retention.
- You will manage the day to day operations of the pool and spa plant and heat experiences, ensuring everything is in good working order and addressing any operational risks.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you
- NVQ Level 2 Fitness Instructor / Personal Trainer qualifications is essential for this role, level 3 personal training qualifications is desirable.
- Ideally you will have qualifications in pool testing and/or pool plant, however this is desirable and full training can be provided.
- You will need to be confident in water as our Leisure Club Assistants also act as our pool responders and first aiders.
- You’ll enjoy motivating others and feel confident acting as an expert to give suitable advice on health and fitness that will match people’s individual goals and aspirations.
- Being driven to deliver outstanding and memorable customer service will be your passion and motivation.
- Be able to demonstrate a high level of emotional intelligence, enabling you to anticipate our guests needs ensuring they receive a Hand Picked experience.
- Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.
Our Benefits include
- A competitive salary package of £13.82 per hour plus a share of service charge.
- This role is being offered on a casual hours contract, we are looking for someone to work different days & shifts.
- Uniform & meals on duty provided.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Company Benefits
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Casual Leisure Club Assistant employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Leisure Club Assistant
✨Tip Number 1
Familiarise yourself with Hand Picked Hotels and their values. Understanding their commitment to individuality, care, and guest delight will help you align your approach during interviews and conversations with the team.
✨Tip Number 2
Showcase your passion for customer service. Think of specific examples where you've gone above and beyond for guests or clients in previous roles, as this will resonate well with the expectations for a Leisure Club Assistant.
✨Tip Number 3
If you have any experience in health clubs or spas, be ready to discuss it! Even if it's not extensive, highlighting your understanding of the environment and your enthusiasm for fitness can set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your emotional intelligence. Think about how you can anticipate guests' needs and create memorable experiences, as this is a key aspect of the role that Hand Picked Hotels values highly.
We think you need these skills to ace Casual Leisure Club Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Leisure Club Assistant position. Tailor your application to highlight how your skills and experiences align with what Hand Picked Hotels is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the hospitality industry. Mention specific aspects of Hand Picked Hotels that resonate with you, such as their commitment to individuality and guest experience.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service, particularly in health clubs or spas. If you have any fitness qualifications or relevant training, make sure to include those as well.
Showcase Your Personality: Since the role requires a friendly and welcoming manner, let your personality shine through in your application. Use a conversational tone and express your enthusiasm for creating memorable experiences for guests.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with the values of Hand Picked Hotels.
✨Demonstrate Emotional Intelligence
Highlight your ability to understand and anticipate guests' needs. Prepare scenarios where you successfully identified a guest's requirement before they even asked, showcasing your emotional intelligence and proactive approach.
✨Know the Hotel and Spa Offerings
Familiarise yourself with the specific services and treatments offered at Fawsley Hall Hotel & Spa. Being knowledgeable about the facilities will allow you to provide thoughtful recommendations during the interview, demonstrating your commitment to creating memorable experiences.
✨Emphasise Teamwork and Communication Skills
Since building relationships within the team is crucial, be ready to discuss your experience working in a team environment. Share examples of how you’ve maintained clear communication and collaborated effectively with colleagues to enhance guest experiences.
