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- Tasks: Deliver exceptional guest experiences at our stunning outdoor pool and Tiki bar.
- Company: Join Hand Picked Hotels, a collection of luxury country houses and coastal retreats.
- Benefits: Earn ÂŁ13.00 per hour, enjoy 28 days holiday, and access exclusive staff discounts.
- Why this job: Work in a beautiful setting, make lasting memories, and be part of a fun team.
- Qualifications: Customer service experience preferred; must be over 18 to serve alcohol.
- Other info: Flexible hours, career progression opportunities, and a supportive work environment.
The predicted salary is between 11 - 15 ÂŁ per hour.
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath‑taking views of vast countryside, expansive beaches and lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
We are currently recruiting for an Outdoor Pool Attendant at Rhinefield House Hotel, part of Hand Picked Hotels. This is a seasonal role working from Mid April to End of September 2024. Known locally as the 'Jewel in the Forest', Rhinefield House is an award‑winning luxury hotel steeped in natural beauty, hidden deep within the New Forest National Park. Rhinefield House is proud to be the only AA four‑red‑star hotel in the New Forest. The hotel has 50 bedrooms, including three feature suites, an outdoor pool, a small health suite and a 2‑AA Rosette fine dining restaurant. It is a popular wedding and afternoon‑tea venue with beautiful gardens and grounds.
About the Role
Our outdoor pool attendants are responsible for delivering an exceptional guest experience, putting the guest at the heart of everything you do through personalised and thoughtful service with care and attention to detail. You will be responsible for the opening and closing of the outdoor pool, ensuring that all areas of the pool, changing rooms and bar are clean and maintained to a very high standard, creating a magical first impression. You will play a key role in creating a home‑from‑home experience. Attention to detail is key – you will have an eye for perfection in making sure your guests are well looked after. During the shift you will be operating the Tiki bar, making and serving drinks to our guests, ensuring that our high standards of presentation are met. Most of all we want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you:
To be considered for this role you will ideally have some previous customer‑service or waiting experience in a luxury hospitality setting, and you will need to be over the age of 18 to serve alcohol. You will be enthusiastic and willing to take on new responsibilities, adopting a flexible approach to ensuring all daily duties are completed. This is a varied role which includes cleaning of the changing rooms, pool testing and serving drinks to our guests. Having a high level of emotional intelligence enables you to anticipate our guests’ needs and ensure they receive a Hand Picked experience. It is essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, including the ability to go above and beyond to ensure guests have a high‑quality, personalised, and magical experience that they remember, recommend and return to time and time again. Due to our rural location you will ideally need your own transport to reliably commute.
Company Benefits
- A competitive salary package of ÂŁ13.00 per hour, plus a share of service charge.
- There are varying hour contracts available for this role which can be discussed during the interview. 09:30 – 18:30 shifts available on varying days.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company sickness scheme benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our in‑house and external training programmes, including apprenticeships up to level 7, all supported by our learning and development team.
- ÂŁ30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink.
- Annual loyalty awards (e.g., afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high‑street retailers and restaurants as well as a health and well‑being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Outdoor Pool Attendant in Brockenhurst employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outdoor Pool Attendant in Brockenhurst
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, take a stroll around Rhinefield House or check out their website. Understanding the unique charm of the place will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think about how you can create that magical experience for guests. Maybe role-play with a friend or family member, focusing on how you'd handle different guest scenarios at the outdoor pool or Tiki bar.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've gone above and beyond in previous roles. Whether it’s ensuring cleanliness or providing personalised service, let them know you’re all about making every guest feel special.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Hand Picked Hotels team. Don’t forget to highlight your enthusiasm for the role and how you can contribute to creating unforgettable experiences!
We think you need these skills to ace Outdoor Pool Attendant in Brockenhurst
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you can contribute to creating that magical experience for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Outdoor Pool Attendant role. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention your attention to detail – it’s key for us!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hand Picked Hotels and what we stand for.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Company
Before your interview, take some time to research Hand Picked Hotels. Understand their values of family, individuality, community, and care. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Outdoor Pool Attendant, you'll be at the forefront of guest experience. Prepare examples from your past roles where you've gone above and beyond for customers. Highlight your ability to anticipate needs and create memorable experiences, as this is key to impressing the interviewers.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for cleanliness and presentation, think of specific instances where your attention to detail made a difference. Whether it’s ensuring a space is spotless or presenting drinks beautifully, share these stories to illustrate your commitment to high standards.
✨Be Enthusiastic and Flexible
The job involves various tasks, from cleaning to serving drinks. Show your enthusiasm for taking on different responsibilities and your willingness to adapt. A positive attitude can go a long way in hospitality, so let your passion for the role shine through during the interview!