At a Glance
- Tasks: Welcome guests and create memorable experiences at our luxury hotel.
- Company: Join the award-winning Rhinefield House Hotel, a hidden gem in the New Forest.
- Benefits: Earn £13.00 per hour, enjoy meals on duty, and wear a stylish uniform.
- Other info: Flexible hours with opportunities to build lifelong friendships.
- Why this job: Be part of a fun team that values diversity and celebrates every guest's experience.
- Qualifications: Experience in luxury hotels and a passion for exceptional guest service.
The predicted salary is between 26000 - 27000 € per year.
We are currently recruiting for a Porter at Rhinefield House Hotel, part of Hand Picked Hotels. Known locally as the 'Jewel in the Forest', Rhinefield House is an award‑winning luxury hotel steeped in natural beauty, hidden deep within the New Forest National Park. It is the only AA four‑red star hotel in the New Forest. The hotel has 50 bedrooms, including three feature suites, an outdoor pool, a small health suite and a 2 AA Rosette fine dining restaurant. It is a popular wedding and afternoon tea venue with beautiful gardens and grounds.
About the Role
The role of our Porters is to welcome and engage with our guests through every step of their stay, delivering an exceptional guest experience, by putting the guest at the heart of everything you do. Porters will demonstrate their knowledge of the hotel & local area to provide thoughtful recommendations to tailor to the guests stay and enhance their experience, helping to create magical memories. Build and maintain relationships within the team and other departments to ensure communication is clear and be aware of all the days activities. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About You
To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel. Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities. Local knowledge of the surrounding area and places of interest would be advantageous. Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience. Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario. Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits
- A competitive salary of £13.00 per hour.
- This role is offered on a casual contract basis and hours will vary depending on business needs.
- Uniform and meals on duty will be provided.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Casual Porter in Brockenhurst employer: Hand Picked Hotels Ltd
At Rhinefield House Hotel, part of Hand Picked Hotels, we pride ourselves on creating a vibrant and inclusive work culture where every team member is valued. As a Casual Porter, you will not only enjoy competitive pay and meals on duty but also the opportunity to build lasting friendships while working in a stunning location within the New Forest National Park. Join us to be part of a dedicated team that celebrates diversity and fosters personal growth, ensuring every day is filled with inspiration and joy.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Porter in Brockenhurst
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Rhinefield House and its surroundings. This way, when you chat with guests, you can share insider tips and recommendations that’ll make their stay unforgettable.
✨Tip Number 2
Show your passion for hospitality! When you meet potential employers or during interviews, let your enthusiasm shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll show you’re a perfect fit for the Hand Picked Team.
✨Tip Number 3
Network like a pro! Connect with people in the industry, attend local events, or even pop into the hotel for a chat. Building relationships can open doors and help you land that Porter role we all want!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at Hand Picked Hotels.
We think you need these skills to ace Casual Porter in Brockenhurst
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing an exceptional guest experience and going above and beyond.
Highlight Relevant Experience:Make sure to mention any previous experience in luxury hotels. We’re looking for candidates who can demonstrate their knowledge and skills in a similar environment, so don’t hold back!
Local Knowledge is Key:If you know the New Forest area well, share that in your application! We love candidates who can provide thoughtful recommendations to our guests, so let us know what makes the area special.
Keep it Professional Yet Friendly:While we want to see your personality, remember to maintain a professional tone in your application. We’re all about building relationships, so a friendly approach will go a long way!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know Your Hotel Inside Out
Before the interview, make sure you research Rhinefield House Hotel thoroughly. Familiarise yourself with its history, amenities, and local attractions. This knowledge will not only impress your interviewers but also show that you're genuinely interested in providing an exceptional guest experience.
✨Showcase Your Guest-Centric Attitude
During the interview, emphasise your passion for hospitality and your commitment to going above and beyond for guests. Share specific examples from your past experiences where you’ve created memorable moments for guests, as this aligns perfectly with the role's focus on delivering a Hand Picked experience.
✨Demonstrate Emotional Intelligence
Be prepared to discuss how you handle various guest scenarios, especially under pressure. Highlight your ability to read situations and anticipate guests' needs. This will showcase your emotional intelligence, which is crucial for a Porter role in a luxury hotel setting.
✨Engage with Enthusiasm
Let your personality shine during the interview! Show your enthusiasm for the role and the team environment at Hand Picked Hotels. A positive attitude can be contagious, and it’s essential for creating a welcoming atmosphere for guests and colleagues alike.
