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- Tasks: Lead spa operations, ensuring exceptional guest experiences and driving revenue growth.
- Company: Hand Picked Hotels, a family-owned group with unique luxury retreats across the UK.
- Benefits: Competitive salary, travel expenses, pension scheme, life assurance, and 28 days holiday.
- Other info: Extensive travel across the mainland and opportunities for professional growth.
- Why this job: Join a transformative role in elevating spa and wellness offerings at luxury hotels.
- Qualifications: 5-star spa management experience and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Hand Picked Hotels is a family-owned group with 21 unique luxury country houses and coastal retreats, each hand-picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Each property fulfils the company values of family, individuality, community, and care, with a team commitment to aiming higher and delighting guests with magical experiences that offer a true escape from the everyday.
We are currently recruiting for a Head of Spa to oversee the spa and wellness operations within the hotels located on the mainland. This role requires extensive travel to the hotels on the mainland and can be based from Kent, Surrey, or the Midlands.
About the Role
The Head of Spa will oversee all aspects of spa operations, ensuring the delivery of exceptional services and experiences to guests. As a leader within the Hand Picked management team, it is essential to demonstrate a detailed knowledge and understanding of our company Brand Values.
The Head of Spa will be responsible for:
- Supporting the spa leadership team in maintaining high standards of customer service.
- Driving revenue growth through effective marketing and business development strategies.
- Building strong business relationships with Hotel General Managers and Spa and Health Club managers across our luxury and events division.
- Collaborating with the spa leadership and team management to ensure an outstanding guest experience.
- Marketing and business development for the spa, including diary management and yielding business levels appropriately.
- Working with local hotel teams to establish and share best practices, maximising revenues in all areas of the spa.
Qualifications
To be considered for this role, you must have:
- Current 5-star spa management experience at Spa Director or Senior Spa Management within a large-scale spa operation in a luxury hotel or spa environment, ideally within the UK.
- Excellent leadership, communication, business acumen, and spa knowledge within a hotel spa environment.
- Previous experience of developing and uplifting standards within a luxury spa operation while consistently exceeding guest expectations.
- The ability to create a robust sales and marketing plan to increase revenue streams across the spa operations.
- A level 4 in beauty therapy.
- Knowledge of how to analyse market trends, competitor activities, and guest feedback to identify opportunities for growth and differentiation.
- The ability to be a role model to all colleagues who display our Brand Values.
- A valid driving licence and access to your own transport.
Company Benefits
- A competitive salary package, plus travel expenses.
- This is a Full-Time role working 5 days per week as required.
- Company pension scheme.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year.
Head of Spa - Mainland Hotels in Birmingham employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Spa - Mainland Hotels in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and wellness industry. Attend events, join relevant groups, and don’t be shy about letting people know you’re on the lookout for a Head of Spa role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, share your insights on spa management and guest experience. Use specific examples from your past roles to demonstrate how you’ve uplifted standards and driven revenue growth.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Research Hand Picked Hotels and reach out directly through our website. Express your interest in the Head of Spa position and highlight how your experience aligns with their values and goals.
✨Tip Number 4
Prepare for the interview like it’s a spa day! Research the company’s brand values and think about how you can embody them. Be ready to discuss how you would create magical experiences for guests and collaborate with hotel teams to maximise revenues. Confidence is key!
We think you need these skills to ace Head of Spa - Mainland Hotels in Birmingham
Some tips for your application 🫡
Show Your Passion for Spa and Wellness: When writing your application, let your enthusiasm for spa and wellness shine through. We want to see how your experience aligns with our values of individuality and care, so share specific examples of how you've created memorable experiences in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Head of Spa role. Highlight your 5-star spa management experience and any relevant achievements that demonstrate your ability to drive revenue growth and enhance guest satisfaction. We love seeing candidates who take the time to connect their skills to our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your qualifications without unnecessary fluff—get straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process for us but also ensures your application gets the attention it deserves. Plus, it’s super easy to do—just follow the prompts and submit your details!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Brand Values Inside Out
Before your interview, make sure you thoroughly understand Hand Picked Hotels' brand values of family, individuality, community, and care. Think about how your experience aligns with these values and be ready to share specific examples of how you've demonstrated them in your previous roles.
✨Showcase Your Spa Expertise
Prepare to discuss your extensive spa management experience in detail. Highlight your achievements in driving revenue growth, improving guest experiences, and developing marketing strategies. Be ready to provide concrete examples of how you've uplifted standards in a luxury spa environment.
✨Demonstrate Leadership Skills
As a potential leader within the Hand Picked management team, it's crucial to showcase your leadership style. Prepare to discuss how you've successfully managed teams, built strong relationships, and fostered a positive work environment. Share stories that illustrate your ability to inspire and motivate others.
✨Research and Analyse Market Trends
Familiarise yourself with current market trends and competitor activities in the spa industry. Be prepared to discuss how you would analyse guest feedback and identify opportunities for growth. This will show your proactive approach and strategic thinking, which are essential for the Head of Spa role.