At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences at Bailbrook House Hotel.
- Company: Join Hand Picked Hotels, a family-owned group with stunning locations and a supportive culture.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and fantastic colleague perks.
- Other info: Be part of a close-knit team that values creativity, support, and excellence.
- Why this job: Make a real impact in hospitality while developing your career in a dynamic environment.
- Qualifications: Management experience in Front Office or Reception at a luxury hotel is essential.
The predicted salary is between 31500 - 38500 £ per year.
- Front Office Manager – Bailbrook House Hotel
- Job Type: Full-time | Permanent | 5 days out of 7
Come and join our Team...
We are currently seeking a knowledgeable and enthusiastic Front Office Manager at Bailbrook House Hotel, part of Hand Picked Hotels.
Perched above the historic city of Bath, surrounded by 20 acres of private grounds, Bailbrook House isn’t just a breathtaking place to stay, it’s an incredible place to build your career and be part of a close-knit team that values support, creativity, and pride in what we do.
Bailbrook House offers a dynamic and inspiring environment where your skills are celebrated, your growth is supported, and your work truly matters.
As a member of our team, you’ll help create unforgettable moments for guests as they explore our tranquil grounds, celebrate special events, and enjoy our personalised service, with an emphasis on service, excellence & consistency.
If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Bailbrook House Hotel offers an inspiring place to grow your career.
What will the role involve?
We’re looking for an inspiring and guest-focused Front Office Manager to lead our Front Office operation, overseeing both the Day and Night Teams to ensure a seamless and exceptional guest experience.
As the face of the hotel, you’ll be responsible for creating memorable stays, leading by example, and ensuring every guest receives outstanding service from check-in to check-out.
You’ll drive performance across the department, motivating and developing your team to achieve operational goals while continually seeking opportunities to improve service standards and ways of working.
Working closely with your team, you’ll foster a positive, engaging culture centred on training, development and guest satisfaction, ensuring colleagues have the skills and confidence to excel in their roles.
As a key leader within the hotel, you’ll maintain a safe, secure and welcoming environment, build strong relationships across departments, and make confident decisions to support both guests and colleagues.
You’ll also bring strong commercial awareness, using your understanding of labour costs, forecasting and budgets to help deliver departmental and business objectives.
Most importantly, you’ll have a genuine passion for hospitality, enjoy leading people, and be excited to be part of a team that is committed to delivering exceptional experiences every day.
This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.
Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive salary of £38,000 per year, plus a share of service charge.
- A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
- Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
- We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature.
We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
- You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
- Previous experience working at Management level within Reception or Front Office is a requirement for this role.
Ideally with an 4/5-star luxury hotel.
Having a good working knowledge of Opera is desirable but not essential.
- Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and full potential.
- Being driven to deliver outstanding and memorable customer service, ensuring our guests feel at home will be your passion and motivation.
- You will be excellent at building a rapport with colleagues and guests.
- Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.
Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality.
Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel.
Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.
Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation.
A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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Front Office Manager in Bath employer: Hand Picked Hotels Ltd
Hand Picked Hotels is an exceptional employer, offering a unique opportunity to lead spa operations across stunning luxury hotels in the UK. With a strong commitment to employee growth through extensive training programmes and a supportive work culture that values individuality and community, you will thrive in an environment that encourages creativity and excellence. Enjoy competitive benefits, including a generous holiday allowance and a focus on well-being, all while being part of a family-owned group dedicated to delivering magical experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Bath
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hand Picked Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hand Picked Hotels Ltd
Don't be shy about reaching out to Hand Picked Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Bath
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hand Picked Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
