Assistant Sales & Events Manager

Location: Newbridge, Scotland, EH28 8LX

Salary: Starting at £18.32 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

Come and join our team. We are currently seeking an enthusiastic Assistant Sales & Events Manager at Norton House Hotel & Spa, part of Hand Picked Hotels. Nestled in the peaceful countryside just minutes from Edinburgh, Norton House Hotel & Spa combines classic Scottish charm with contemporary luxury. Our historic 19th-century manor house is renowned for exceptional service, beautiful surroundings, and unforgettable guest experiences.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence and consistency. At Norton House Hotel & Spa it’s not just about delivering excellence to our guests, it’s about creating a workplace where people are proud to belong. If you’re motivated, enthusiastic, and ready to make a difference, we’d love to hear from you.

What will the role involve?

As our Assistant Sales & Events Manager, you’ll support the smooth delivery of events from first enquiry to final execution, working closely with the Sales & Events Manager to drive conversions and uphold exceptional guest experiences. You’ll manage key departmental processes, including enquiry allocation, forecasting, reporting, and maintaining accurate data across Opera, Tableau and internal systems. You’ll help prepare weekly meetings, update demand calendars, and ensure revenue and pipeline information is consistently reliable. With a passion for hospitality and a confident sales approach, you’ll help turn enquiries into confirmed bookings—guiding clients through weddings, private dining, corporate events and celebrations with professionalism and enthusiasm. You’ll build trusted relationships, offer tailored recommendations, and ensure every detail is delivered to the highest standard. You’ll also play an active role in supporting and motivating the Sales & Events team, coordinating diary tasks, ensuring timely follow-ups, and maintaining structured processes that enhance performance and consistency. This is a chance to grow within a supportive, ambitious team where your ideas matter and your contribution truly makes an impact.

What’s in it for you?

• A competitive hourly rate of £18.32 plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork. You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests’ experiences are memorable. You are a confident and personable hospitality professional with a strong passion for sales and events, supported by experience in managing the operational heartbeat of a busy Sales & Events office, including forecasting, reporting and enquiry management. With experience supporting or leading event planning and coordination, you will have a proven ability to convert enquiries into confirmed business.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand-picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the everyday. Hand Picked Hotels is committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. This is recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.