At a Glance
- Tasks: Lead the Reception Team to deliver exceptional guest service and improve work processes.
- Company: Join Hand Picked Hotels, a collection of unique luxury retreats across the UK.
- Benefits: Enjoy competitive pay, generous holiday, staff discounts, and career progression opportunities.
- Why this job: Be part of a passionate team that values individuality, community, and memorable guest experiences.
- Qualifications: Previous supervisory experience in a luxury hotel is essential; coaching skills are a plus.
- Other info: Flexible working hours with a focus on creating a fun and engaging workplace.
The predicted salary is between 24000 - 36000 Β£ per year.
About the Company
About the Role
- The role of an Assistant Reception Manager is to help ensure that the Reception Team consistently delivers exceptional service, putting the guest at the heart of all activities.
- You will help to lead the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
- Maintaining a safe, healthy and secure workplace environment, following all work protocols and engaging the team with training and upsell initiatives.
- Building effective relationships to create a positive learning environment will be a key requirement to ensure the success of the department and team.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.
- Previous experience working at a Supervisor level within Reception or Front Office is a requirement for this role. Ideally with an 4/5-star luxury hotel.
- Working knowledge of Opera is desirable but not essential.
- Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and fully potential.
- Being driven to deliver outstanding and memorable customer service, ensuring our guests feel at home will be your passion and motivation.
- You will be excellent at building a rapport with colleagues and guests.
- Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.
Company Benefits
- A competitive salary package of Β£ per year, additional hours will be paid at the hourly rate of Β£ plus a share of service charge.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Β£30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, itβs as good as it sounds! Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
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Assistant Reception Manager employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Assistant Reception Manager
β¨Tip Number 1
Familiarise yourself with Hand Picked Hotels' values and culture. Understanding their commitment to individuality, community, and care will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
β¨Tip Number 2
Highlight your previous supervisory experience in luxury hotels during networking opportunities. Connect with current or former employees on platforms like LinkedIn to gain insights about the company and express your interest in the Assistant Reception Manager role.
β¨Tip Number 3
Prepare to discuss specific examples of how you've motivated and developed teams in past roles. This will demonstrate your leadership skills and your ability to create a positive learning environment, which is crucial for this position.
β¨Tip Number 4
Research common customer service scenarios in the hospitality industry and think about how you would handle them. Being able to articulate your approach to delivering outstanding service will set you apart as a candidate who truly understands the guest experience.
We think you need these skills to ace Assistant Reception Manager
Some tips for your application π«‘
Understand the Company Culture: Familiarise yourself with Hand Picked Hotels' values of family, individuality, community, and care. Reflect these values in your application to show that you align with their ethos.
Highlight Relevant Experience: Emphasise your previous supervisory experience in reception or front office roles, particularly in 4/5-star luxury hotels. Use specific examples to demonstrate your ability to manage and motivate a team.
Showcase Customer Service Skills: Illustrate your passion for delivering outstanding customer service. Provide examples of how you've created memorable experiences for guests in past roles, as this is crucial for the Assistant Reception Manager position.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the job description. Mention any relevant skills, such as knowledge of Opera, and express your enthusiasm for being part of the Hand Picked Team.
How to prepare for a job interview at Hand Picked Hotels Ltd
β¨Showcase Your Customer Service Skills
As an Assistant Reception Manager, your ability to deliver outstanding customer service is crucial. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your passion for creating memorable experiences.
β¨Demonstrate Leadership Experience
Since the role involves leading a team, be ready to discuss your experience in managing and coaching others. Share specific instances where you motivated your team to achieve goals or improved their performance.
β¨Familiarise Yourself with Hand Picked Hotels
Research the companyβs values and unique offerings. Understanding their commitment to individuality and community will help you align your answers with their ethos during the interview.
β¨Prepare Questions for the Interviewers
Engage your interviewers by preparing thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and the company.