Assistant Reception Manager

Assistant Reception Manager

Full-Time 24000 - 36000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the Reception Team to deliver exceptional guest service and improve work processes.
  • Company: Join Hand Picked Hotels, a collection of unique luxury retreats across the UK.
  • Benefits: Enjoy competitive pay, generous holiday, staff discounts, and career progression opportunities.
  • Why this job: Be part of a passionate team that values individuality, community, and memorable guest experiences.
  • Qualifications: Previous supervisory experience in a luxury hotel is essential; coaching skills are a plus.
  • Other info: Flexible working hours with a focus on creating a fun and engaging workplace.

The predicted salary is between 24000 - 36000 Β£ per year.

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Assistant Reception Manager at , part of Hand Picked Hotels.

About the Role

  • The role of an Assistant Reception Manager is to help ensure that the Reception Team consistently delivers exceptional service, putting the guest at the heart of all activities.
  • You will help to lead the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
  • Maintaining a safe, healthy and secure workplace environment, following all work protocols and engaging the team with training and upsell initiatives.
  • Building effective relationships to create a positive learning environment will be a key requirement to ensure the success of the department and team.
  • Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.
About you:
  • Previous experience working at a Supervisor level within Reception or Front Office is a requirement for this role. Ideally with an 4/5-star luxury hotel.
  • Working knowledge of Opera is desirable but not essential.
  • Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and fully potential.
  • Being driven to deliver outstanding and memorable customer service, ensuring our guests feel at home will be your passion and motivation.
  • You will be excellent at building a rapport with colleagues and guests.
  • Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.

Company Benefits

Our Benefits include:
  • A competitive salary package of Β£ per year, additional hours will be paid at the hourly rate of Β£ plus a share of service charge.
  • This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
  • Company pension scheme with a generous employer contribution.
  • Life assurance scheme.
  • Employee Assistance Program to support you with whatever life throws at you.
  • Company Sickness Scheme Benefit.
  • 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
  • Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
  • Β£30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds! Annual loyalty awards (like afternoon teas and overnight stays)
  • Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
  • Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

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Assistant Reception Manager employer: Hand Picked Hotels Ltd

Hand Picked Hotels is an exceptional employer, offering a vibrant work culture that prioritises individuality, community, and care. As an Assistant Reception Manager, you will benefit from a competitive salary, generous holiday allowance, and extensive training opportunities, all while working in stunning locations that inspire both personal and professional growth. Join a passionate team dedicated to creating memorable experiences for guests and fostering lifelong friendships among colleagues.
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Contact Detail:

Hand Picked Hotels Ltd Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Assistant Reception Manager

✨Tip Number 1

Familiarise yourself with Hand Picked Hotels' values and culture. Understanding their commitment to individuality, community, and care will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.

✨Tip Number 2

Highlight your previous supervisory experience in luxury hotels during networking opportunities. Connect with current or former employees on platforms like LinkedIn to gain insights about the company and express your interest in the Assistant Reception Manager role.

✨Tip Number 3

Prepare to discuss specific examples of how you've motivated and developed teams in past roles. This will demonstrate your leadership skills and your ability to create a positive learning environment, which is crucial for this position.

✨Tip Number 4

Research common customer service scenarios in the hospitality industry and think about how you would handle them. Being able to articulate your approach to delivering outstanding service will set you apart as a candidate who truly understands the guest experience.

We think you need these skills to ace Assistant Reception Manager

Customer Service Excellence
Team Leadership
Coaching and Development
Effective Communication
Organisational Skills
Problem-Solving Skills
Attention to Detail
Relationship Building
Time Management
Upselling Techniques
Knowledge of Hotel Management Software (e.g., Opera)
Adaptability
Conflict Resolution
Positive Attitude
Health and Safety Awareness

Some tips for your application 🫑

Understand the Company Culture: Familiarise yourself with Hand Picked Hotels' values of family, individuality, community, and care. Reflect these values in your application to show that you align with their ethos.

Highlight Relevant Experience: Emphasise your previous supervisory experience in reception or front office roles, particularly in 4/5-star luxury hotels. Use specific examples to demonstrate your ability to manage and motivate a team.

Showcase Customer Service Skills: Illustrate your passion for delivering outstanding customer service. Provide examples of how you've created memorable experiences for guests in past roles, as this is crucial for the Assistant Reception Manager position.

Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the job description. Mention any relevant skills, such as knowledge of Opera, and express your enthusiasm for being part of the Hand Picked Team.

How to prepare for a job interview at Hand Picked Hotels Ltd

✨Showcase Your Customer Service Skills

As an Assistant Reception Manager, your ability to deliver outstanding customer service is crucial. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your passion for creating memorable experiences.

✨Demonstrate Leadership Experience

Since the role involves leading a team, be ready to discuss your experience in managing and coaching others. Share specific instances where you motivated your team to achieve goals or improved their performance.

✨Familiarise Yourself with Hand Picked Hotels

Research the company’s values and unique offerings. Understanding their commitment to individuality and community will help you align your answers with their ethos during the interview.

✨Prepare Questions for the Interviewers

Engage your interviewers by preparing thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and the company.

Assistant Reception Manager
Hand Picked Hotels Ltd
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