At a Glance
- Tasks: Join our team to create stunning embroidered products and manage e-commerce fulfilment.
- Company: Be part of Hand & Lock, a historic leader in embroidery since 1767.
- Benefits: Enjoy a competitive salary, weekly pay, and a birthday day off.
- Other info: Opportunities for career progression in a supportive and friendly environment.
- Why this job: Work on exciting projects for fashion brands and global clients while honing your skills.
- Qualifications: 1 year of commercial embroidery experience and a passion for quality.
The predicted salary is between 28000 - 28000 £ per year.
Location: East London (On-Site)
Job Type: Full-Time, Permanent
Salary: £28,000 per annum
About Us
Hand & Lock and Emporium Embroidery are two of the UK's most respected names in embroidery and garment decoration. Founded in 1767, Hand & Lock is internationally renowned for its hand embroidery, military insignia, ceremonial regalia, fashion embellishment, and embroidery education. Emporium Embroidery specialises in high-quality commercial embroidery, custom patches, badges, branded apparel, and fulfilment services for businesses, agencies, organisations, and independent brands. Together, we combine centuries of embroidery heritage with modern manufacturing techniques, producing premium embroidered products for clients across the UK and internationally.
Due to continued growth, we are seeking an experienced Machine Embroiderer & E-Commerce Fulfilment Assistant with at least 1 year's commercial embroidery experience to join our East London production team.
The Role
This is a varied, hands-on role combining embroidery production, quality control, order fulfilment, stock management, and e-commerce support. The successful candidate will play a key role in ensuring customer orders are produced to the highest standard and dispatched accurately and on time. This position would suit someone who enjoys practical work, takes pride in quality, and is comfortable working in a fast-paced manufacturing environment.
Key Responsibilities
- Embroidery Production
- Operating commercial multi-head embroidery machines.
- Setting up embroidery jobs and loading embroidery files.
- Hooping garments, patches, caps, and accessories.
- Monitoring machine performance and production quality.
- Performing thread changes, tension adjustments, and basic troubleshooting.
- Carrying out routine machine cleaning and maintenance.
- Completing quality control checks on finished products.
- Maintaining accurate production records.
- Supporting efficient workflow across embroidery production schedules.
- Fulfilment & Dispatch
- Picking, packing, and dispatching customer orders.
- Preparing shipments for UK and international customers.
- Ensuring orders are fulfilled accurately and on schedule.
- Maintaining a clean, organised, and efficient workspace.
- Assisting with goods-in and stock organisation.
- E-Commerce Support
- Processing online orders.
- Updating order statuses and production records.
- Supporting stock control and inventory management.
- Assisting with customer enquiries where required.
- Helping maintain product information and online listings across our online platforms.
What We're Looking For
Essential Requirements
- Minimum 1 year of commercial embroidery machine operating experience.
- Experience operating commercial multi-head embroidery machines.
- Strong attention to detail and commitment to quality.
- Good organisational and time management skills.
- Ability to work independently and as part of a team.
- Comfortable working in a fast-paced production environment.
- Basic computer literacy.
- Positive attitude and strong work ethic.
Preferred Experience
- Experience using Wilcom embroidery software.
- Experience loading and editing embroidery designs.
- Experience with machine setup, thread changes, tension adjustment, and troubleshooting.
- Experience in garment decoration, textile manufacturing, or print production.
- Experience with Shopify, Magento, or other e-commerce platforms.
- Experience in fulfilment, packing, dispatch, or warehouse operations.
- Understanding of stock control and inventory management.
Advantageous
- Experience producing embroidered patches and badges.
- Experience with cap embroidery.
- Experience maintaining embroidery machinery.
- Knowledge of embroidery digitising principles.
- Experience working within a production or manufacturing environment.
What We Offer
- £28,000 annual salary.
- Weekly pay.
- Birthday day off in addition to statutory holiday entitlement.
- Full training on company systems and processes.
- Opportunities to develop specialist embroidery and production skills.
- Supportive and friendly team environment.
- Career progression opportunities within a growing and established business.
- The opportunity to work on projects for fashion brands, military organisations, creative agencies, heritage institutions, and global clients.
- A chance to be part of one of the most historic and respected embroidery businesses in the world.
How to Apply
Please apply with your CV and a brief cover letter outlining your embroidery experience, machinery operated, and any relevant software knowledge. We are particularly interested in hearing from candidates with commercial embroidery experience who are looking to develop their skills within a growing UK-based embroidery manufacturer.
Embroidery Production & E-Commerce Fulfilment Specialist in London employer: Hand & Lock
Hand & Lock and Emporium Embroidery offer a unique opportunity for individuals passionate about embroidery and e-commerce fulfilment in a supportive and historic environment. With a commitment to quality and craftsmanship, employees benefit from full training, career progression opportunities, and the chance to work on diverse projects for prestigious clients. Located in East London, the company fosters a friendly team culture that values individual contributions and encourages professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Embroidery Production & E-Commerce Fulfilment Specialist in London
✨Get to Know Your E-commerce Community
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✨Showcase Your Skills with an Online Portfolio
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✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
Don’t forget to check out Hand & Lock’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Embroidery Production & E-Commerce Fulfilment Specialist.
We think you need these skills to ace Embroidery Production & E-Commerce Fulfilment Specialist in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Hand & Lock, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Hand & Lock's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Hand & Lock. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Hand & Lock
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Hand & Lock uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
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Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Hand & Lock. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
