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- Tasks: Lead and support Business Systems Analysts in project management and problem-solving.
- Company: Join a dynamic company focused on quality and customer satisfaction.
- Benefits: Enjoy flexible work options, professional development, and a collaborative culture.
- Why this job: Make an impact by improving processes and enhancing internal customer experiences.
- Qualifications: Bachelor's degree in IT and 5+ years of relevant experience required.
- Other info: Equal Opportunity Employer committed to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
JOB FUNCTION / SUMMARY: Provides expert-level analytical direction and support to the Business Systems Analysts, assists them with issues and problems, guides them, and answers any questions they may have. Assists the line of business in providing policy/procedure and problem-solving support to our internal customers. Works with team and other business units to develop win-win scenarios to drive quality, increase internal customer satisfaction, lower costs, and reduce risk.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provides senior-level support to Business Systems Analysts.
- Creates detailed project plans and tracking documents to monitor projects from start to finish.
- Communicates issues related to projects and requests to the business unit and technical staff.
- Creates documentation related to projects and system changes for proper communication.
- Confers with personnel during mergers or acquisitions to ensure application conversion and operational success.
- Leads employee tasks, manages workload, projects, schedules, and training.
- Establishes QA solutions and selects appropriate tools.
- Supports the operations of an ITIL/ITSM-based branch service desk, including incident management.
- Trains staff to answer, document, and resolve calls/incidents.
- Develops long-term strategies for department growth and maintenance.
- Manages service level agreements, adherence, and reporting.
- Reports production incidents and escalates issues as needed.
- Standardizes and optimizes processes to improve customer satisfaction and productivity.
- Provides leadership for process and product improvements.
- Identifies and removes barriers to efficiency and satisfaction.
- Analyzes operational procedures and requirements with business personnel.
- Writes detailed technical design specifications and reviews system capabilities.
- Studies existing systems and develops new ones for improved workflow.
- Prepares workflow diagrams, technical reports, manuals, and documentation.
- Upgrades systems and resolves errors post-implementation.
- Assists programmers with work problems related to flowcharts and specifications.
- Prepares time and cost estimates for projects.
- Coordinates work of others in program development, testing, and installation.
SUPERVISORY RESPONSIBILITIES: Supports departmental responsibilities, participates in hiring, training, and performance evaluation. May supervise employees directly or indirectly, addressing issues and resolving problems.
MINIMUM REQUIREMENTS:
- Bachelor's degree in Information Technology or related field.
- 5+ years of related experience or equivalent.
- Advanced knowledge of Microsoft Office, including Word, Excel, PowerPoint, Access, and Outlook.
- Working knowledge of accounting, contact management, database, development, HR, internet, payroll, and project management software.
- Effective communication skills in oral and written form.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
- Ability to work under stress and meet deadlines.
- Ability to operate a keyboard and interpret documents.
- Ability to travel if required.
- Ability to lift/move/carry approximately 10 pounds, with accommodations if necessary.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, disability, or protected veteran status.
IMPACS Senior Systems Analyst employer: Hancock Whitney
Contact Detail:
Hancock Whitney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IMPACS Senior Systems Analyst
✨Tip Number 1
Familiarise yourself with ITIL and ITSM frameworks, as they are crucial for the role. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully led teams or improved processes. Highlighting your leadership skills and problem-solving abilities will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in business systems analysis and technology. Being knowledgeable about current tools and methodologies will show that you're proactive and ready to contribute from day one.
We think you need these skills to ace IMPACS Senior Systems Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IMPACS Senior Systems Analyst position. Understand the essential duties and responsibilities, as well as the qualifications required. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Your CV should clearly outline your relevant experience, particularly in areas like project management, systems analysis, and ITIL/ITSM practices. Use bullet points to make it easy to read and ensure you include specific achievements that demonstrate your expertise.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your analytical skills and experience in supporting business systems analysts. Be sure to mention any relevant projects or initiatives you've led that align with the job's responsibilities.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hancock Whitney
✨Showcase Your Analytical Skills
As a Senior Systems Analyst, you'll need to demonstrate your analytical prowess. Prepare examples from your past experiences where you've successfully solved complex problems or improved processes. Be ready to discuss how you approached these challenges and the impact of your solutions.
✨Familiarise Yourself with ITIL/ITSM
Since the role involves supporting an ITIL/ITSM-based service desk, it's crucial to understand these frameworks. Brush up on key concepts and be prepared to discuss how you've applied them in previous roles, especially in incident management and service level agreements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about potential challenges you might face in this role, such as managing project timelines or resolving conflicts within teams, and prepare your responses accordingly.
✨Demonstrate Leadership Qualities
This position requires leadership skills, so be ready to discuss your experience in managing teams or projects. Highlight instances where you've led initiatives, trained staff, or improved team performance, showcasing your ability to motivate and guide others.
