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- Tasks: Provide top-notch technical support for Dynamics CRM and resolve customer issues quickly.
- Company: Join a dynamic team focused on continuous improvement in tech support processes.
- Benefits: Enjoy fully remote work with occasional client visits and flexible hours.
- Why this job: Be part of a collaborative culture that values communication and innovation in tech support.
- Qualifications: Experience with MS Dynamics CRM and strong communication skills are essential.
- Other info: Familiarity with ITIL or service management frameworks is a plus.
The predicted salary is between 36000 - 60000 £ per year.
As a Dynamics CRM Support Analyst, you will play a key role in delivering top quality technical support to customers, ensuring problems are resolved in a timely manner. Engaging with stakeholders both internal and external and contribute to the continuous improvement of support processes.
Skills & Experience:
- Experience of supporting MS Dynamics CRM
- Strong communication skills required
- Proven experience working within a technical support role
- Good understanding of IT implementation and support processes
- Knowledge of ticketing systems and escalating procedures
- Experience and familiarity with ITIL or any other service management frameworks (desirable)
- Good knowledge of Microsoft Technologies, including Azure
Fully remote working, however there is a requirement to do client visits as and when required although majority of work is done remotely.
Dynamics CRM Support Analyst employer: Hancock & Parsons Ltd
Contact Detail:
Hancock & Parsons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics CRM Support Analyst
✨Tip Number 1
Make sure to familiarize yourself with the latest features and updates of MS Dynamics CRM. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Brush up on your communication skills, as they are crucial for engaging with both internal and external stakeholders. Practice explaining technical concepts in simple terms to showcase your ability to connect with diverse audiences.
✨Tip Number 3
Gain a solid understanding of ITIL or other service management frameworks. Being able to discuss how these frameworks apply to support processes can set you apart from other candidates.
✨Tip Number 4
Familiarize yourself with common ticketing systems and escalation procedures. Having practical examples of how you've used these tools in past roles can demonstrate your readiness for the position.
We think you need these skills to ace Dynamics CRM Support Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with MS Dynamics CRM and any previous technical support roles. Use specific examples to demonstrate how you've successfully resolved customer issues in the past.
Showcase Communication Skills: Since strong communication skills are essential for this role, include examples of how you've effectively engaged with stakeholders or customers. This could be through written communication, presentations, or direct interactions.
Familiarity with ITIL and Ticketing Systems: If you have experience with ITIL or other service management frameworks, mention it clearly. Also, discuss your familiarity with ticketing systems and how you've used them to manage support requests efficiently.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to ensure your application stands out and demonstrates that you understand the requirements of the Dynamics CRM Support Analyst position.
How to prepare for a job interview at Hancock & Parsons Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with MS Dynamics CRM in detail. Highlight specific instances where you successfully resolved technical issues and how your knowledge of Microsoft Technologies, including Azure, has helped you in previous roles.
✨Demonstrate Strong Communication Skills
Since the role involves engaging with both internal and external stakeholders, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you effectively communicated complex technical information to non-technical users.
✨Familiarize Yourself with ITIL Framework
Although it's desirable, having a good understanding of ITIL or other service management frameworks can set you apart. Be ready to discuss how these frameworks influence your approach to support processes and ticketing systems.
✨Prepare for Remote Work Scenarios
Since the position is primarily remote, think about how you manage your time and tasks effectively in a virtual environment. Be ready to share strategies you've used to stay organized and maintain communication with team members and clients.
