At a Glance
- Tasks: Provide a welcoming experience, guide clients through art collections, and support sales.
- Company: Hancock Gallery, Newcastle's leading international art gallery.
- Benefits: Invest in art, private pension scheme, comprehensive health cover.
- Other info: Flexible hours with opportunities to work on exciting exhibitions and events.
- Why this job: Join a vibrant team and help clients discover their next masterpiece.
- Qualifications: Sales or retail experience, strong communication skills, and a passion for art.
The predicted salary is between 22000 - 28000 € per year.
Hancock Gallery is Newcastle’s leading internationally focused art gallery. Based in Newcastle upon Tyne and operating within the global art market, we offer clients a highly personal and rewarding experience when purchasing and investing in art. Working with both emerging and established artists, we specialise in contemporary collections as well as 20th Century Masters, offering expert guidance to collectors and investors alike. Our gallery showcases a diverse range of artwork, including original paintings, limited editions, and sculpture from the UK and beyond.
We are now looking for a Sales Assistant to join our team. This is a client-facing, sales driven role where building relationships and delivering exceptional customer experiences are at the heart of everything you do.
As a Sales Assistant at Hancock Gallery, you’ll provide a welcoming, consultative experience for every visitor, getting to know their tastes and guiding them through our collections in a friendly, confident way. You’ll play an important role in supporting sales by presenting artwork, answering enquiries, and helping clients make informed decisions. Our marketing team generates inbound interest, so you’ll follow up on leads, respond to enquiries, and help move conversations through to a sale, without the pressure of cold outreach. Building relationships is key, and you’ll help create a positive, personalised experience that encourages repeat visits. You’ll also develop a good understanding of our artists and artwork so you can speak confidently about each piece. Alongside this, you’ll support exhibitions and events, handle artwork with care, assist with packing and coordinating deliveries, and help keep everything running smoothly, from maintaining records to ensuring the gallery is always presented at its best.
Requirements:
- Experience in sales or retail
- Strong communication skills
- Confident with customers in person, on the phone, and online
- Well organised, proactive, and able to work independently
- Positive, professional, and a team player
- Comfortable handling and preparing artwork
- Confident packing artwork for UK and international delivery
- Able to liaise with artists on collections, returns, and commissions
- Flexible to work weekends and evenings for events
- Full driving licence preferred
- Comfortable handling payments and online orders
- Knowledge of Shopify is desirable
There are also opportunities for our team members to invest in the very artwork they sell and build their own art collection, as well as a private pension scheme and comprehensive health cover.
Assistant Sales Advisor in Newcastle upon Tyne employer: Hancock Gallery
Hancock Gallery is an exceptional employer, offering a vibrant work culture in the heart of Newcastle upon Tyne, where creativity and passion for art thrive. Employees benefit from unique opportunities to invest in the artwork they sell, alongside a private pension scheme and comprehensive health cover, fostering both personal and professional growth. Join our dedicated team and enjoy a supportive environment that values relationship-building and exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Sales Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the gallery inside out! Familiarise yourself with the artists and their works so you can chat confidently with potential clients. This will help you build rapport and show that you're genuinely interested in what they’re looking for.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to engage with customers in a friendly and professional manner is key. Try role-playing with friends or family to boost your confidence.
✨Tip Number 3
Follow up on leads like a pro! When someone shows interest, don’t hesitate to reach out and keep the conversation going. A simple message can make all the difference in turning an enquiry into a sale.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Hancock Gallery.
We think you need these skills to ace Assistant Sales Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Art:When writing your application, let your love for art shine through! Share any experiences you've had with art, whether it's visiting galleries or collecting pieces. We want to see that you're genuinely excited about joining our team at Hancock Gallery.
Tailor Your Application:Make sure to customise your application for the Sales Assistant role. Highlight your relevant experience in sales or retail and how it aligns with our focus on delivering exceptional customer experiences. We appreciate when candidates take the time to connect their skills to what we do!
Be Personable and Professional:Since this is a client-facing role, your written application should reflect your communication style. Use a friendly tone while maintaining professionalism. We’re looking for someone who can build relationships, so let us see your personality come through in your writing!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of the Hancock Gallery family!
How to prepare for a job interview at Hancock Gallery
✨Know Your Art
Familiarise yourself with the artists and artworks that Hancock Gallery showcases. Being able to discuss specific pieces confidently will impress your interviewers and show your genuine interest in the role.
✨Practice Your People Skills
Since this role is all about building relationships, practice your communication skills. Role-play common customer scenarios with a friend to get comfortable with guiding clients through collections and answering their queries.
✨Showcase Your Sales Experience
Prepare examples from your past sales or retail experience where you successfully engaged customers and closed sales. Highlight how you created positive experiences that encouraged repeat visits.
✨Be Ready for Practical Questions
Expect questions about handling artwork and coordinating deliveries. Brush up on best practices for packing art safely and be prepared to discuss how you would manage logistics in a busy gallery environment.
