- Manage spare parts operations for the UK/European region - inbound, stocktaking, and ledger control - ensuring parts are always available and delivered where they're needed;
- Provide remote and on-site technical support: install and commission energy storage systems in standard and non-standard scenarios, troubleshoot faults, coordinate equipment repairs, and document findings in clear fault analysis reports;
- Plan and deliver customer training on product operation and maintenance, turning technical knowledge into practical skills for local teams and customers;
- Build and run localized after-sales communication channels; propose practical communication and technical solutions for field issues and continuously improve after-sales workflows;
- Act as the main technical contact for customers in the UK and Europe, communicating in English via email, WhatsApp, and ticketing systems for daily coordination, technical discussions, and solution proposals;
- Bridge field issues with our HQ team in China - escape and jointly resolve complex problems to ensure customer satisfaction.
What We're Looking For:
- 3+ years of after-sales service or technical support experience in the new energy, electrical, or energy storage industries;
- Degree in electrical engineering, automation, new energy, mechatronics, or a related field preferred (open to other backgrounds);
- Solid understanding of energy storage products and electrical fundamentals; hands-on experience in repair, installation, and commissioning of energy storage or electrical equipment is a plus;
- UK-based with the right to work in the UK; willing to travel to customer sites across the UK and Europe;
- Strong communication and learning skills, a customer-first mindset, proactive problem-solving on site, and the ability to work under pressure;
- Fluent in Chinese (Mandarin) for smooth coordination with the HQ team in China.
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After-Sales Service Engineer employer: HANCHU ESS
As a Regional Service Engineer, you will thrive in a dynamic work environment that values innovation and collaboration. Our company offers comprehensive training and development opportunities, ensuring you grow alongside our cutting-edge energy solutions. With a strong commitment to employee well-being and a supportive culture, we empower our team to make a meaningful impact in the renewable energy sector across the UK.
