At a Glance
- Tasks: Manage client accounts, communicate with landlords and tenants, and ensure timely fund allocation.
- Company: Join a supportive team in a thriving lettings business based in Bristol.
- Benefits: Great development opportunities, competitive salary, and a focus on your career growth.
- Other info: Enjoy a collaborative environment with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team making a real difference in the lettings process.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced Tenancy Accounts Coordinator to join our support HUB based in Bristol. From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things.
Key Responsibilities:
- This challenging role deals with both the internal and external customer and is an integral part of the lettings process.
- Control of our Clients Accounts ensuring funds are allocated in a timely manner and resolution to unallocated monies.
- Communication with landlord and tenants, keeping them up to date with progress reports and managing expectations.
- Chase and collection of rent arrears in accordance with SLA.
- Provision of quality information to the business and to the customer regarding client accounts and statements.
- Timely and efficient handling of refunds, terminations, deposit releases/Compliance with current legislation (RICS, ARLA).
- Data and records maintenance.
Experience and Skills Required:
- Excellent customer service skills and experience in an accounts environment would be an advantage.
- Excellent interpersonal skills.
- Will be able to prioritise your workload in order of urgency.
- Good IT skills are required.
Benefits:
Tenancy Accounts Coordinator employer: Hamptons
Join our dynamic team as a Tenancy Accounts Coordinator in Bristol, where we prioritise your professional growth and well-being. With a strong commitment to employee development, we offer comprehensive training, competitive benefits, and a supportive work culture that values collaboration and innovation. Experience the unique advantage of working in a vibrant city while contributing to a company that truly invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Accounts Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success as a Tenancy Accounts Coordinator. This will help you stand out during the interview!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with landlords and tenants, being able to convey information clearly and confidently is key. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tenancy Accounts Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in accounts and customer service. We want to see how your skills match the role of a Tenancy Accounts Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Remember, we love seeing personality, so let your enthusiasm come through!
Showcase Your Communication Skills:Since this role involves a lot of communication with landlords and tenants, make sure to highlight any relevant experience. We want to know how you handle customer interactions and keep everyone in the loop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hamptons
✨Know Your Numbers
As a Tenancy Accounts Coordinator, you'll be dealing with finances daily. Brush up on your knowledge of basic accounting principles and be ready to discuss how you've managed accounts in the past. This will show your potential employer that you understand the importance of accuracy and attention to detail.
✨Customer Service is Key
This role involves a lot of communication with landlords and tenants. Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or improved client satisfaction, as this will demonstrate your interpersonal skills.
✨Stay Organised
With responsibilities like managing rent arrears and handling refunds, organisation is crucial. During the interview, share your strategies for prioritising tasks and managing your workload effectively. This will highlight your ability to handle the demands of the role.
✨Familiarise Yourself with Legislation
Understanding compliance with current legislation (like RICS and ARLA) is essential for this position. Do some research on relevant laws and be prepared to discuss how you would ensure compliance in your work. This shows that you're proactive and serious about the role.
