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- Tasks: Manage tenancy accounts, ensuring timely fund allocation and excellent customer communication.
- Company: Join a leading estate agency with a vibrant culture and a focus on people.
- Benefits: Enjoy competitive pay, award-winning training, birthday off, and career progression opportunities.
- Why this job: Be part of a dynamic team making a real difference in the lettings process.
- Qualifications: Customer service experience and strong interpersonal skills are essential.
- Other info: Great company culture with a commitment to your personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Whether you are highly experienced, or new to our industry, we are looking for people who display energy, passion and enthusiasm in their given area of expertise.
We are currently looking for an experienced Tenancy Account Manager to join our support HUB based in Bristol.
From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things.
Key Responsibilities of a Tenancy Account Manager:
- This challenging role deals with both the internal and external customer and is an integral part of the lettings process.
- Control of our Clients Accounts ensuring funds are allocated in a timely manner and resolution to unallocated monies.
- Communication with landlord and tenants, keeping them up to date with progress reports and managing expectations.
- Chase and collection of rent arrears in accordance with SLA. Provision of quality information to the business and to the customer regarding client accounts and statements.
- Timely and efficient handling of refunds, terminations, deposit releases/Compliance with current legislation (RICS, ARLA) Data and records maintenance.
Experience and Skills Required to be a successful Tenancy Account Manager:
- Excellent customer service skills and experience in an accounts environment would be an advantage
- Excellent interpersonal skills
- Will be able to prioritise your workload in order of urgency
- Good IT skills are required
- Continued opportunities for career progression
- Award winning training
- Fantastic company culture
- Birthday off
In the 150 years since we first opened our doors for business as estate agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing – great people.
If this sounds like the role for you please apply or for further information contact recruitment@hamptons.co.uk
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Tenancy Account Manager employer: Hamptons
Contact Detail:
Hamptons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show genuine enthusiasm and passion during your chat, which is exactly what they're looking for!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Tenancy Account Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your energy and enthusiasm shine through! We want to see how passionate you are about the role of Tenancy Account Manager and the impact you can make in our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our fantastic company culture!
How to prepare for a job interview at Hamptons
✨Show Your Passion
Make sure to express your enthusiasm for the role of Tenancy Account Manager. Talk about what excites you about working in lettings and how your energy can contribute to the team. Companies love candidates who are genuinely passionate about their work!
✨Know Your Numbers
Brush up on your knowledge of accounts management, especially regarding rent collection and client account handling. Be prepared to discuss how you've successfully managed similar tasks in the past. This will show that you understand the financial aspects of the role.
✨Demonstrate Excellent Communication Skills
Since the role involves liaising with landlords and tenants, practice articulating how you would keep them informed and manage their expectations. Use examples from your previous experience to illustrate your interpersonal skills and ability to handle difficult conversations.
✨Familiarise Yourself with Legislation
Make sure you have a good grasp of relevant legislation such as RICS and ARLA. Being able to discuss compliance confidently will demonstrate your commitment to professionalism and your readiness to tackle the responsibilities of the role.
