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- Tasks: Join us as a Purchase Ledger Clerk, managing invoices and ensuring top-notch customer service.
- Company: Hamptons International has 150 years of experience in estate agency, valuing great people.
- Benefits: Enjoy career progression, award-winning training, and a fantastic company culture.
- Why this job: Be part of a dynamic team that values energy, passion, and customer satisfaction.
- Qualifications: Excellent organisational skills and communication; experience in estate agents is a plus.
- Other info: Flexible training opportunities and a supportive work environment await you!
The predicted salary is between 28800 - 43200 £ per year.
Whether you are highly experienced, or new to our industry, we are looking for people who display energy, passion and enthusiasm in their given area of expertise.
We are currently looking for an experienced Purchase Ledger Clerk to join our team in Bristol.
To ensure information is processed timely and accurately. Support the strategic objectives of the organisation and deliver optimum customer service to our internal and external clients. To ensure all work in processed correctly and in a timely manner. To ensure internal controls and procedures are adhered to as per the RICS and ARLA guidelines and support the Hamptons International brand.
Responsibilities:
Day to Day Administration
- Ensure all invoices are posted to the correct ledgers and the correct procedures are adhered to.
- Report any shortfall of funds to the relevant Property Manager.
- Liaise with contractors to ensure all invoices are paid in line with service agreements.
- Liaise with branches/Property Managers and contractors to ensure queries are resolved.
- Ensure all invoices are either paid on the Landlords account or entered on a PIR and sent to Finance for payment.
- Achieve the objectives and targets set by your Manager on a monthly, quarterly and annual basis.
Finance:
- All queries/complaints to be dealt with in line with company/departmental procedures and service level agreements.
- Ensure monthly statements are received from each contractor.
- All processing to comply with our Guide to Property Management and within ARLA regulations
- Contractor invoices and statements to be processed promptly and any concerns regarding non payment raised with Manager.
Customer Care
- Ensure that all customers receive a professional, efficient, friendly, consistent and personalised service.
- Ensure all telephone messages and emails are returned or acknowledged the same working day.
- Maintain and promote a positive “can do” approach
- Deal with and resolve, where possible, initial client complaints for the Branch, escalating only to the Branch Manager/Senior PM when necessary.
- Consistently demonstrate the ability to preempt and fully understand customer needs and requirements
- Actively support the department in achieving the highest levels of customer service feedback from clients, suppliers and the Company
Local brand positioning, enhancement and protection.
- Demonstrate a personal regard for both internal and external customers, reflecting the Company’s high standards and supporting its brand image.
- Promote other Hamptons Services where appropriate and generate referral leads.
Financial Management and Compliance
- Comply with all Legislation, attending relevant courses to keep up to date with any changes, or pending changes to the law.
- Ensure that where invoices are received without adequate funds on account, or when PM’s are not authorising invoices in a timely fashion that this is raised with your Manager.
- Check invoices for accuracy prior to authorising for payment.
Training
- To attend any internal/external training courses as deemed appropriate
- To develop areas as identified by your Manager during monthly 1-2-1’s
Business Relationships:
- Proactively develop strong relationships with other departments within Lettings.
- Develop a strong business rapport with external suppliers and contractors to further progress the quality and efficiency of the Division
Administration Management
- Pro-actively ensure that all written communications on behalf of the Department are accurate to the best of your knowledge, conform to ARLA requirements and are professional in every respect.
- Manage your desk and your IT support systems in an organised and efficient manner, so that current activity is accurately and systematically documented.
- Ensure all relevant information is recorded on HamLet using File Notes
Experience & Skills Required to be a successful Purchase Clerk:
- Excellent organisational and prioritisation skills
- Excellent written and verbal communication skills
- Previous experience within a estate agentsan advantage but not essential
- Working knowledge of Microsoft Office
Benefits for you as a Purchase Clerk:
- Continued opportunities for career progression
- Award winning training
- Fantastic company culture
In the 150 years since we first opened our doors for business as Estate Agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing – great people.
If this sounds like the role for you please apply or for further information contact recruitment@hamptons.co.uk
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Purchase Ledger Clerk employer: Hamptons
Contact Detail:
Hamptons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Purchase Ledger Clerk
✨Tip Number 1
Familiarise yourself with the RICS and ARLA guidelines, as these are crucial for the Purchase Ledger Clerk role. Understanding these regulations will not only help you in your day-to-day tasks but also demonstrate your commitment to compliance during any discussions.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will be particularly relevant when discussing your ability to handle invoices and maintain accurate records.
✨Tip Number 3
Build a solid understanding of customer service principles, as this role requires excellent communication with both internal teams and external contractors. Be ready to share instances where you've successfully resolved customer queries or complaints.
✨Tip Number 4
Network with professionals in the property management sector, especially those familiar with estate agency operations. This can provide you with insights into the industry and potentially valuable connections that could support your application.
We think you need these skills to ace Purchase Ledger Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Purchase Ledger Clerk. Emphasise your organisational skills, attention to detail, and any previous experience in finance or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've demonstrated energy and enthusiasm in previous positions, and explain why you want to work for Hamptons International.
Highlight Customer Service Skills: Since customer care is a key aspect of the role, ensure you provide examples of how you've successfully managed client relationships in the past. This could include resolving complaints or providing exceptional service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Purchase Ledger Clerk.
How to prepare for a job interview at Hamptons
✨Show Your Enthusiasm
Make sure to express your passion for the role and the company during the interview. Highlight why you are excited about the Purchase Ledger Clerk position and how it aligns with your career goals.
✨Demonstrate Organisational Skills
Prepare examples of how you've effectively managed your time and prioritised tasks in previous roles. This will showcase your ability to handle the day-to-day administration responsibilities outlined in the job description.
✨Know Your Numbers
Brush up on basic financial principles and be ready to discuss your experience with invoicing and ledger management. Being able to talk confidently about these topics will demonstrate your suitability for the role.
✨Customer Service Mindset
Be prepared to discuss how you've handled customer queries or complaints in the past. Emphasising your commitment to providing excellent customer service will resonate well with the company's values.
