Customer Care Advisor

Whether you are highly experienced, or new to our industry, we are looking for people who display energy, passion, and enthusiasm in their given area of expertise. Hamptons are looking for an experienced Customer Care Advisor to join and support the London team on a part-time basis. In this role, you will be responsible for providing an efficient and seamless support function to customers via telephone and e-mail, ensuring an appropriate service is provided to all customers, identifying any needs, and providing empathy to ensure that quality of service is maintained. Your ability to prioritise, multi-task, and adapt to urgent situations will be very important, along with your impressive attention to detail and strong written and verbal communication skills. Hybrid working, part-time role, 25 hours per week, 09:30 to 15:00. Responsibilities: Handling all inbound company complaints via telephone and email. Acknowledging and dealing with complaints via our internal Customer Care Procedures. Liaising with relevant Manager/Director to ensure complaints are acknowledged, responded to, and resolved within the given deadlines. Operational problem solving and taking action to improve customer experience. Provide a friendly and professional service to the customer. Informing/Liaising with Insurers on any high-level claims. Liaising with The Property Ombudsman and Legal department should complaints escalate. Provide monthly/quarterly/yearly reports on the level of complaints and their resolution. Provide ad-hoc admin assistance to the Executive Assistant. Experience & Skills Required: Experienced in providing high-level administrative support. Experienced in handling customer complaints (in any industry). Exceptionally organised and comfortable working independently. Customer focused with an excellent telephone manner. Comfortable liaising with Senior Staff: Directors and MD level. Flexible to adapt to changing demands. Proficient in all Microsoft Office packages, particularly Outlook. Industry knowledge preferred although not essential. Benefits: Industry leading training and opportunities for progression. Paid volunteering day of your choice. AIG Smarthealth & Lifeworks employee assistance programme. #J-18808-Ljbffr