At a Glance
- Tasks: Manage client accounts, communicate with landlords and tenants, and handle rent collections.
- Company: Join a leading estate agency with a strong focus on people and culture.
- Benefits: Career progression, award-winning training, birthday off, and a fantastic company culture.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a supportive team and make a real difference in the lettings process.
- Qualifications: Customer service experience and good IT skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking for an experienced Tenancy Account Manager to join our support HUB based in Bristol. From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things.
Key Responsibilities:
- This challenging role deals with both the internal and external customer and is an integral part of the lettings process.
- Control of our Clients Accounts ensuring funds are allocated in a timely manner and resolution to unallocated monies.
- Communication with landlord and tenants, keeping them up to date with progress reports and managing expectations.
- Chase and collection of rent arrears in accordance with SLA.
- Provision of quality information to the business and to the customer regarding client accounts and statements.
- Timely and efficient handling of refunds, terminations, deposit releases.
- Compliance with current legislation (RICS, ARLA).
- Data and records maintenance.
Experience and Skills Required:
- Excellent customer service skills and experience in an accounts environment would be an advantage.
- Excellent interpersonal skills.
- Will be able to prioritise your workload in order of urgency.
- Good IT skills are required.
Benefits:
- Continued opportunities for career progression.
- Award winning training.
- Fantastic company culture.
- Birthday off.
In the 150 years since we first opened our doors for business as estate agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people.
Tenancy Account Administrator in Bristol employer: Hamptons
Join our dynamic Richmond sales team as a Senior Sales Administrator, where your energy and passion will be valued. We pride ourselves on offering exceptional development opportunities, award-winning training, and a supportive work culture that prioritises employee growth. With unique benefits like a day off for your birthday and a focus on teamwork, we ensure that every member feels appreciated and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Account Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenancy Account Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Account Administrator role. Highlight your experience in customer service and accounts, as these are key for us. Use specific examples that show how you've excelled in similar roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional, and don’t forget to mention why you want to join our fantastic team.
Show Off Your Communication Skills:Since this role involves a lot of communication with landlords and tenants, make sure your written application reflects your excellent interpersonal skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our amazing team in Bristol!
How to prepare for a job interview at Hamptons
✨Know Your Numbers
As a Tenancy Account Administrator, you'll be dealing with accounts and finances. Brush up on your knowledge of basic accounting principles and be ready to discuss how you've managed funds in previous roles. This will show that you understand the importance of accuracy and timeliness in financial matters.
✨Customer Service is Key
This role involves a lot of communication with landlords and tenants. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved client satisfaction, as this will demonstrate your interpersonal skills.
✨Stay Organised
With multiple responsibilities, prioritising your workload is crucial. During the interview, share your strategies for staying organised and managing time effectively. You might mention tools or methods you use to keep track of tasks and deadlines, which will highlight your ability to handle a busy role.
✨Understand the Legislation
Familiarise yourself with relevant legislation such as RICS and ARLA regulations. Being able to discuss these during your interview will show that you're not only knowledgeable but also committed to compliance and best practices in the industry.
