Job Description
Hamptons are currently seeking a Tenancy Review Administrator to join our Tenancy Review Team, based in our Pimlico office, supporting the continued success of our lettings portfolio and delivering a first-class experience to both our Landlords and Tenants.
Responsibilities:
Manage tenancy review activity across Hamptons’ established network of Lettings Offices, covering the full property portfolio
Engage with Landlords and Tenants in a timely and professional manner to conduct market rent reviews
Undertake detailed market rent analysis, providing considered, data-led advice to ensure rental values reflect current market conditions
Manage sensitive and professional negotiations between Landlords and Tenants to reach mutually agreeable outcomes
Deliver strong outcomes from tenancy reviews, with a focus on tenant retention, safeguarding long-term Landlord and Tenant relationships, and identifying opportunities for wider Group referrals
Prepare and issue all tenancy documentation in full accordance with current legislation and Hamptons’ internal standards
Maintain the highest standards of accuracy and compliance, consistently adhering to internal processes and contributing to broader business performance objectives
Experience & Skills Required:
The following experience and skills would be beneficial for success in this role
Experience within Lettings, administration or a premium customer service environment
Strong understanding of the letting’s lifecycle, with an appreciation of rental valuation principles
Exceptional communication skills with the ability to build trust and rapport with both Landlords and Tenants
Confident and diplomatic negotiator, able to handle discussions around rental values with professionalism
Comfortable working in a fast-paced, high-volume environment while maintaining exceptional attention to detail
Highly organised with a commitment to accuracy and service
Strong administration and organisational skills, with a high level of accuracy and attention to detail
Motivated by targets and delivering high-quality outcomes in a performance-led environment
From the moment you join Hamptons, you will be supported with industry-lead...
Tenancy Review Administrator employer: Hamptons Careers
At Hamptons, we pride ourselves on being an exceptional employer, offering our Sales Consultants in Esher unparalleled development opportunities and a supportive work culture. With a focus on career progression, award-winning training, and a fantastic company culture, we ensure that our team members are well-equipped to achieve their goals while enjoying the benefits of a competitive commission structure and a company car or allowance.
