Reservations Supervisor in Manchester

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!

We are currently looking for candidates to join us in the role of Reservations and Events Co-ordinator - Maternity Cover at the Hampton by Hilton Manchester City, Northern Quarter. In this role, you will report directly to the Reservations Events Manager and work closely with the Director of Sales and Senior Management Team.

What are we looking for? This is a fantastic opportunity for an ambitious individual who is currently in the role or similar with either a reservations/sales background who is ready to take the next step in their career and will ideally be suited to an individual who will relish in the challenge of an events hotel and working closely with a global brand.

This role will also provide you with the opportunity to engage and work closely with the senior leadership team across the hotel, Brand and Management Company. We are looking for the successful candidate to possess the following:

• Technical Skills: Able to assist with and work to set and clear objectives to ensure key milestones are exceeded collectively within the event/sales department. Understand client's requirements and effectively handle sales enquiries and bookings. Able to effectively assist in the follow up of potential sales leads and future business opportunities. Assist with contract completion. Computer literate (Microsoft applications), training will be provided for the hotel reservation management system. Strong administration skills with great planning skills and a good eye for detail is essential. ONQ knowledge is desirable but not necessary as training will be provided.

Experience required:

• Experience in a four-star hospitality industry role within the Reservations Team or Sales Team is preferred.
• Ability in electronic proposal fulfilment such as RFQs, preferred, however training will be given.
• Proven experience of ability to work across all levels to maximise the performance of the Hotel.
• Proven competent literacy and numerical skills.

What will your day look like?

• Ensure the house figures are prepared for the daily morning meeting and in the absence of the Reservations and Events Manager, present the figures at the meeting.
• Liaise with Reception on any non-arrivals from the previous night and action accordingly.
• To deal with all telephone enquiries in a polite, courteous manner in line with company standards.
• To ensure all enquiries are responded to promptly and to convert enquiries into confirmed bookings.
• To pass on any new business enquiries/leads or relevant information to the Sales Department.
• To have a full understanding yourself and assist the team's understanding of all rates, packages and special promotions ensuring that the Hotel's terms of business are adhered to.
• To have a full understanding of all room types, location, views, configurations and hotel facilities.
• To directly input and monitor all reservations into the Hotel computer system, ensuring all information is correct and up to date.
• To ensure all internet/CRO bookings are checked against summary sheets to ensure accuracy.
• To assist with the development and hospitality of local corporate accounts.
• To perform spot checks to ensure correct data input by the reservations team.
• To highlight and manage any key dates in the next 3 months, prioritising group chases to maximise occupancy and rate.
• To liaise with the Events Department Manager to ensure the smooth running of the Sales/Events Office.
• To inform the Front Office Manager of any unusual, important or VIP bookings at the initial booking stage and alert all relevant departments that may be affected by the booking.
• To deal with cancellations and amendments in accordance with company procedures.
• To have knowledge of the local area, tourist information and other hotels within the area.

Alongside this, we're looking for an individual who has:

• A great personality and be genuine, approachable, attentive and instinctive.
• Excellent communication skills.
• A desire to be “the best” with high standards.
• Ability to use own initiative as well as work as part of a team.
• A willingness to learn, constantly improve and energise others to action.
• Able to work well under pressure and to be able to work to tight deadlines.
• Able to work on multiple projects at the same time.

WHAT WE OFFER

• You will have access to a benefits package we believe truly works for our people and enhances our overall culture.
• Discounted hotel room rates for you and your friends/family.
• Extra days holiday for your birthday.
• Flexible working arrangements.
• Pension.
• Free meals on duty.

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.