At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel rates, flexible working, free meals, and wellness events.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Be the friendly face in a vibrant hotel and make lasting connections.
- Qualifications: A welcoming personality, strong communication skills, and a team spirit.
The predicted salary is between 20000 - 25000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL Nestled in Manchester’s trendy Northern Quarter, Hampton by Hilton offers 221 rooms with a fresh, modern style right in the city’s creative and cultural hub. The hotel features a vibrant breakfast area, a 24-hour fitness center, and a cozy lobby bar, all designed to reflect the area’s unique character. With its lively surroundings and modern amenities, Hampton by Hilton Manchester Northern Quarter provides a dynamic and inviting setting in one of Manchester’s most exciting neighborhoods.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU:
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant in Manchester employer: Hampton
At RBH, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates diversity and individuality. Located in the heart of Manchester's Northern Quarter, our hotel offers not only competitive benefits like discounted stays and flexible working arrangements but also a dynamic environment where you can grow and thrive in the hospitality industry. Join us to be part of a team that values your contributions and supports your professional development while enjoying the lively atmosphere of one of Manchester's most exciting neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Manchester
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out Hampton by Hilton's website and social media. Familiarising yourself with their style and values will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be the friendly face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from past experiences where you’ve handled tricky situations. This will demonstrate your ability to stay cool under pressure and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at RBH. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Service Assistant in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and attention to detail.
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Hampton
✨Know the Company
Before your interview, take some time to research RBH and the Hampton by Hilton brand. Understand their values, especially their focus on diversity and wellbeing. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As a Guest Service Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond to make someone's day better. This could be anything from resolving a complaint to simply making a guest smile!
✨Be Ready for Situational Questions
Expect questions that assess how you handle real-life scenarios. Think about times when you've had to solve problems on the spot or manage multiple tasks at once. Practising these responses will help you stay calm and collected during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Guest Service Assistant. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
