At a Glance
- Tasks: Welcome guests and ensure a seamless experience from check-in to check-out.
- Company: Join the vibrant team at Hampton by Hilton, part of Hilton Worldwide.
- Benefits: Competitive salary, training, 28 days holiday, and discounted hotel rates.
- Other info: Great opportunities for professional growth and ongoing support.
- Why this job: Perfect for people lovers seeking a dynamic and rewarding work environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 10.8 - 13.2 £ per hour.
Who are we
As part of the Hilton Worldwide brand, we want to be the first choice for guests and team members alike.
By joining the Hampton by Hilton, you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth.
The Hampton by Hilton London Excel hotel with 209 rooms is located close to Ex Cel London and London City Airport.
Role Responsibilities
As the Guest Service Assistant, you’ll be at the heart of our hotel, ensuring every guest receives a warm welcome and a seamless experience from check-in to check-out.
If you love meeting new people and thrive in a vibrant, fast-paced environment, this is the perfect opportunity for you!
Your responsibilities will include
- Managing guest queries and requests, ensuring seamless check-in and check-out.
- Resolving guest concerns and issues promptly, ensuring guest satisfaction.
- Assist with reservations, room allocations, and billing.
- Keeping the front desk organised, welcoming, and running smoothly.
- Coordinating with other hotel departments to ensure a smooth flow of information and guest services.
- Upholding hotel policies and procedures to maintain high standards of service.
- Key Requirements
To be successful in this role, you should possess
- Customer service experience, with a strong commitment to delivering exceptional service.
- Attention to detail and organisational skills.
- IT proficiency, previous knowledge of hotel management systems and standard office software would be desirable.
- Strong communication skills.
- Previous hospitality experience is a plus but not essential.
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum (pro rata for part time employees)
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Opportunities for professional growth and development
Guest Service Assistant - Part time 24 hours / week in London employer: Hampton
At Hampton by Hilton Humberside Airport, we pride ourselves on fostering a warm and inclusive work environment where every team member is valued. With competitive benefits such as a Team Member Programme offering discounted stays, food and beverage discounts, and opportunities for training and development, we ensure our employees have the support they need to thrive. Join us in creating memorable dining experiences while enjoying the beautiful surroundings of East Yorkshire and being part of a dedicated team that prioritises excellence and guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - Part time 24 hours / week in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hampton and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Service Assistant - Part time 24 hours / week in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hampton that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hampton.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hampton get a sense of who you are beyond your experience!
How to prepare for a job interview at Hampton
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hampton and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
