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- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the vibrant team at Crowne Plaza London Kingston.
- Benefits: Enjoy a competitive salary, monthly bonuses, and free food.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 25410 - 25410 £ per year.
We are seeking a professional and welcoming Hotel Receptionist to join our front desk team at Crowne Plaza London Kingston. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work in a dynamic hospitality environment, demonstrating strong organisational and communication skills. Multilingual or bilingual abilities are highly desirable to assist our diverse guest base.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage guest reservations, cancellations, and modifications efficiently
- Handle guest enquiries via phone, email, or in person with professional phone etiquette
- Provide information about hotel services, local attractions, and amenities
- Process payments accurately and maintain detailed records of transactions
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Address guest concerns promptly and escalate issues when necessary to ensure a positive experience
- Maintain a tidy and organised reception area at all times
- Assist with administrative tasks such as data entry, filing, and reporting as required
Experience
- Previous experience in hotel reception or customer service roles is preferred but not essential; training will be provided
- Strong communication skills
- Demonstrated ability to deliver excellent guest services with professionalism and courtesy
- Familiarity with hospitality software systems is beneficial but not mandatory
- Ability to remain calm under pressure and handle multiple tasks efficiently
- Knowledge of hotel operations and local area attractions enhances the guest experience
This position offers an engaging work environment where professionalism, friendliness, and organisational skills are valued. We welcome applicants who are eager to contribute to creating memorable stays for our guests.
Financial Bonus: Monthly we provide £100 bonus. Annually £1.2k
Job Type: Full-time
Pay: £25,410.00 per year
Benefits: Canteen, Company events, Discounted or free food, Free parking, On-site gym, On-site parking
Work authorisation: United Kingdom (required)
Work Location: In person
Hotel Receptionist employer: Hampton Suites Serviced Apartments
Contact Detail:
Hampton Suites Serviced Apartments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
First impressions matter! When you walk into that hotel for your interview, make sure to greet everyone with a smile. It shows you're friendly and ready to provide the exceptional customer service they’re looking for.
✨Tip Number 2
Do your homework! Familiarise yourself with the hotel’s services and local attractions. This way, when they ask how you can enhance the guest experience, you’ll have some great ideas up your sleeve.
✨Tip Number 3
Practice your communication skills! Whether it’s handling enquiries or addressing concerns, being articulate and professional is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. Mention any customer service roles or experiences that showcase your ability to handle guest enquiries and provide excellent service.
Showcase Communication Skills: Since strong communication is key in this role, emphasise your ability to interact with guests and colleagues. If you have multilingual skills, definitely mention them as they can set you apart from other candidates!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Hampton Suites Serviced Apartments
✨Know the Hotel Inside Out
Before your interview, take some time to research Crowne Plaza London Kingston. Familiarise yourself with their services, local attractions, and amenities. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the guest experience.
✨Practice Your Customer Service Skills
As a Hotel Receptionist, exceptional customer service is key. Prepare for the interview by practising common scenarios you might face, such as handling guest complaints or managing check-in processes. Role-playing these situations can boost your confidence and demonstrate your ability to remain calm under pressure.
✨Show Off Your Multilingual Abilities
If you speak more than one language, make sure to highlight this during your interview. Being multilingual is a huge asset in hospitality, especially in a diverse environment like Crowne Plaza. Share examples of how your language skills have helped you in previous roles or how they could benefit the hotel.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the welcoming atmosphere of the hotel. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel’s brand.
