IT Technician in London

Hampton is one of the country’s leading independent schools, helping boys to fulfil their potential for over 460 years. Our community is vibrant and supportive, making it a wonderful place to teach and learn. We aspire to enable our boys to make sense of the world and improve it, encouraging them to achieve their personal best while supporting those around them with kindness and respect.

Situated on a green-field site in South West London, we have 28 acres of playing fields and first-class facilities across all areas of School life, including a state-of-the-art sportsground, a large Sports Hall, and the Hammond Theatre for the Performing Arts. Our examination results consistently rank in the top echelon nationally and internationally, with nearly all leavers going on to undergraduate courses at Russell Group or equivalent universities.

This is an excellent opportunity to become part of a supportive and highly skilled team where you’ll gain exposure to a broad range of enterprise technologies while developing your own technical knowledge and experience.

The Hampton School IT Services department delivers enterprise-quality technology services within an educational environment, providing highly reliable IT services through exceptional customer service while continually improving the School's technology environment.

Purpose of the Role

The IT Technician provides first and second-line technical support across Hampton School, ensuring staff and pupils receive a professional, responsive, and customer-focused IT service. The role involves resolving day-to-day technical issues, supporting classroom technology, and contributing to the reliable operation of the School's IT services.

Key Responsibilities

• Provide first and second-line technical support to staff and pupils across the School.
• Respond to incidents and service requests in a professional, timely, and customer-focused manner.
• Accurately record, update, and manage support tickets.
• Support desktop and laptop computers, mobile devices, printers, and classroom technology.
• Assist with user account administration and routine maintenance activities.
• Maintain IT equipment and work areas to a high standard.
• Identify opportunities to improve the quality and efficiency of IT services.

Person Specification

The successful candidate will demonstrate:

• A commitment to safeguarding and wellbeing of pupils.
• Experience providing IT support in a customer-focused environment.
• Good knowledge of Microsoft Windows, Microsoft 365, and common desktop applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.

Hours and Salary

This is a full-time position with working hours from 8.30am to 5.00pm, Monday to Friday. The remuneration package includes pay for holidays and a generous salary scale and benefits package.

Hampton School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.