At a Glance
- Tasks: Provide first and second-line IT support to staff and pupils, resolving technical issues.
- Company: Join Hampton School, a leading independent school with a vibrant community.
- Benefits: Enjoy competitive salary, private medical insurance, and generous holiday pay.
- Other info: Full-time role with excellent career development opportunities.
- Why this job: Gain hands-on experience with enterprise technologies in a supportive environment.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Hampton is one of the country’s leading independent schools, helping boys to fulfil their potential for over 460 years. Our community is vibrant and supportive, encouraging personal bests while fostering kindness and respect. We are situated on a green-field site in South West London, with excellent facilities including a state-of-the-art sportsground and specialist facilities for various subjects.
This is an excellent opportunity to become part of a supportive and highly skilled team where you’ll gain exposure to a broad range of enterprise technologies while developing your own technical knowledge and experience.
The Hampton School IT Services department delivers enterprise-quality technology services within an educational environment, aiming to provide highly reliable IT services through exceptional customer service.
Purpose of the Role
The IT Technician provides first and second-line technical support across Hampton School, ensuring staff and pupils receive a professional, responsive and customer-focused IT service. The role involves:
- Resolving day-to-day technical issues
- Supporting classroom technology
- Contributing to the reliable operation of the School's IT services
Working closely with the Lead IT Technician and IT Service Manager, the IT Technician follows established procedures and escalates issues appropriately when required.
Key Responsibilities
- Customer Support & Service Delivery
- Provide first and second-line technical support to staff and pupils
- Respond to incidents and service requests professionally and timely
- Accurately record, update and manage support tickets
- Communicate clearly with users, providing updates throughout the support process
- Technical Support
- Support desktop and laptop computers, mobile devices, printers, and classroom technology
- Assist with user account administration and device deployment
- Follow departmental documentation when resolving technical issues
- Escalate complex issues with appropriate diagnostic information
- Operational Support
- Assist with classroom moves and technology setup for School events
- Maintain IT equipment and work areas to a high standard
- Contribute to accurate technical documentation and asset records
- Collaborate with colleagues to deliver excellent service
- Identify opportunities to improve IT services
- Develop technical knowledge and skills through training
Person Specification
The successful candidate will demonstrate:
- A commitment to safeguarding and wellbeing of pupils
- Experience providing IT support in a customer-focused environment
- Good knowledge of Microsoft Windows and common desktop applications
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Experience supporting Apple devices and classroom technology
- Relevant IT qualifications or a willingness to work towards them
Other Information
This is a full-time position with working hours from 8.30am to 5.00pm, Monday to Friday. The remuneration package includes pay for holidays and a generous salary scale. Additional benefits may include private medical insurance, pension scheme, and more.
Hampton School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
IT Technician employer: Hampton School
Hampton School is an exceptional employer, offering a supportive work culture that values teamwork and communication. Located in Greater London, the school provides comprehensive training for Examination Invigilators, ensuring compliance with examination regulations while fostering professional growth opportunities. Join us to make a meaningful impact on students' academic journeys in a vibrant educational environment.
