At a Glance
- Tasks: Manage reception duties and support patients in navigating healthcare services.
- Company: Hampton Medical Centre, a vibrant practice in the heart of Peterborough.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: Join a dynamic team in a teaching practice with excellent career development prospects.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Warm personality, strong customer service skills, and ability to work under pressure.
The predicted salary is between 24000 - 36000 £ per year.
You will be incentivised in the form of a revised pay if you have a recent experience of working in a GP surgery. This role works across all reception duties. Not only will the post holder work as an efficient and effective receptionist but will proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Main duties of the job:
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.
- Maintaining and monitoring the practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming and outgoing mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Person Specification:
- A warm, approachable, and professional manner.
- Ability to work independently and as part of a team.
- Work under pressure and remain calm in challenging situations.
- Organised, flexible and a good team player.
- Experience of working in a general practice will be an advantage but training will be given to a suitable candidate.
Qualifications:
- GCSE award or modern equivalent.
- Excellent customer service skills.
- Excellent timekeeping.
- Diligent working in a fast-paced environment.
- Qualification in administration.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in GP surgery in Peterborough employer: Hampton Medical Centre
Hampton Medical Centre is an exceptional employer located in the vibrant community of Peterborough, offering a supportive work culture that prioritises employee well-being and professional growth. As a teaching practice, we provide unique opportunities for career development while fostering a collaborative environment where staff can thrive and make a meaningful impact on patient care. Join us to be part of a dedicated team that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in GP surgery in Peterborough
✨Tip Number 1
Get to know the practice! Research Hampton Medical Centre and its values. When you walk in for your interview, you’ll want to show that you’re not just another candidate but someone who genuinely cares about their mission and the community they serve.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions you might face, especially those related to handling challenging situations or working with vulnerable patients. This will help you feel more confident and prepared.
✨Tip Number 3
Show off your people skills! As a receptionist, you’ll be the first point of contact for patients. Be ready to share examples of how you’ve effectively communicated and built rapport with others in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the team.
We think you need these skills to ace Receptionist in GP surgery in Peterborough
Some tips for your application 🫡
Show Off Your Experience:If you've got recent experience in a GP surgery, make sure to highlight it! We love seeing how your background can fit into our team. Don’t forget to mention any specific tasks you’ve handled that relate to the role.
Be Personable:As a receptionist, you'll be the first point of contact for patients. Use your application to showcase your warm and approachable manner. A friendly tone in your writing can go a long way in making a great first impression!
Tailor Your Application:Take a moment to read through the job description and align your skills with what we’re looking for. Mention how you can contribute to our practice and support our patients, especially the frail and elderly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hampton Medical Centre
✨Know Your Stuff
Familiarise yourself with the specific duties of a receptionist in a GP surgery. Understand the appointment system, how to handle patient queries, and the importance of maintaining confidentiality. This knowledge will show that you're serious about the role.
✨Show Your People Skills
Since you'll be working with a diverse range of patients, including the elderly and those with long-term conditions, demonstrate your warm and approachable manner during the interview. Share examples of how you've successfully interacted with people in previous roles.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but it's crucial to remain calm and composed, especially since the job involves working under pressure. Practice answering common interview questions in a relaxed setting to build your confidence.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how the practice supports its staff. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
