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- Tasks: Be the first voice for guests, guiding them through bookings and creating memorable experiences.
- Company: Join a luxury lifestyle estate known for exceptional hospitality and curated experiences.
- Benefits: Enjoy competitive salary, tips, free food, and health programmes.
- Why this job: Make a real impact on guest journeys in a warm, supportive environment.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
- Other info: Opportunities for career growth and development in a family-run business.
The predicted salary is between 25000 - 29000 £ per year.
Location: Hampton-in-Arden, Warwickshire
Contract: Full-time (Tuesday–Saturday)
Salary: From £25,000 (according to experience) + tronc/tips (approx. £3,000 p.a.)
About Hampton Manor
Hampton Manor is a luxury lifestyle estate where food, craft, and curated experiences meet exceptional hospitality. We are seeking a warm, proactive, and detail-driven Reservationist & Guest Relations Coordinator to become the first voice, first guide, and first advocate for our guests — helping them discover, book, and enjoy the very best of the estate. This role blends hospitality, organisation, commercial awareness, and digital confidence. It is ideal for someone who enjoys making complex guest journeys feel effortless.
About the Role
As Reservationist & Guest Relations Coordinator, you are part concierge, part storyteller, and part systems specialist. You will manage enquiries across bedrooms, restaurants, cookery school, and bespoke events, ensuring every interaction is warmly personal, accurate, and efficient. Working closely with teams across the estate, you will shape seamless guest journeys from first contact to departure, anticipating needs and resolving issues before they become problems.
Key Responsibilities
- Guest Communication & Booking
- Act as first point of contact via phone, email, and digital channels
- Guide guests through booking options and tailor experiences
- Manage reservations accurately across all departments
- Provide concierge-style support from enquiry to departure
- Systems, Technology & Data
- Maintain PMS (Alacer), booking platforms, and digital channels
- Monitor social and AI-assisted enquiry systems
- Maintain communication templates and automated messaging
- Ensure accurate guest data and system discipline
- Commercial & Yield Support
- Support bedroom and restaurant yield management
- Identify upselling and cross-selling opportunities
- Monitor booking trends and demand patterns
- Work with Sales and Business Performance teams on performance insight
- Collaboration & Guest Insight
- Share guest preferences and feedback across departments
- Coordinate with Front of House, Kitchen, Events, and Sales
- Support launches of new products, events, and workshops
- Maintain strong recognition of returning guests
- Launch a membership programme
- Feedback, Recovery & Improvement
- Handle guest feedback and complaints with professionalism and care
- Turn challenges into loyalty-building moments
- Identify recurring issues and contribute to service improvements
- Operational Understanding
- Primarily office-based (9am–5pm)
- Gain operational insight through 'keep-in-touch' front of house shifts
Reporting Line
- Line Manager: Sales Manager
- Key Relationships: Business Performance Manager, Operations, Marketing, Front of House
Who You Are
- Warm, calm, and guest-focused
- Highly organised and detail-oriented
- Confident using digital systems and new technology
- Commercially aware and numerate
- A clear and thoughtful communicator
- Curious, proactive, and improvement-minded
- Reliable, self-directed, and collaborative
You take pride in accuracy, consistency, and making guests feel genuinely cared for.
What Success Looks Like
- High booking accuracy and low error rates
- Strong guest feedback and positive reviews
- Clean, reliable system data
- Consistent follow-up standards
- Increased repeat and referral bookings
- Confidence in complaint resolution
- Effective upselling and yield contribution
- Strong internal trust and collaboration
Room to Grow
After demonstrating mastery in your core role (typically after 12 months), structured development pathways are available. One pathway may be pursued at a time alongside your main responsibilities, with associated salary progression. We believe in developing people where their strengths naturally emerge.
Why Hampton Manor
- Work within one of the UK's most distinctive hospitality estates
- Join a values-led, family-run business
- Be trusted with meaningful responsibility
- Develop transferable commercial and hospitality skills
- Shape memorable guest experiences daily
- Learn in an environment that blends craft and innovation
Our Approach: Human First. Future Ready. At Hampton Manor, hospitality is deeply human — built on warmth, intuition, and trust. We use systems, data, and emerging technology (including AI) to support excellence and free time for meaningful connection. Technology supports judgement. Craft guides decisions. People come first.
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
Reservationist & Guest Relations Co-ordinator in Solihull employer: Hampton Manor
Contact Detail:
Hampton Manor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist & Guest Relations Co-ordinator in Solihull
✨Tip Number 1
Get to know the company inside out! Research Hampton Manor's values, services, and guest experiences. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Reservationist & Guest Relations Coordinator, you'll be the first point of contact for guests. Role-play with friends or family to nail down your phone and email etiquette.
✨Tip Number 3
Show your enthusiasm for hospitality! When you get the chance to meet the team or during interviews, let your warm personality shine through. Share stories about how you've made guests feel special in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Hampton Manor family.
We think you need these skills to ace Reservationist & Guest Relations Co-ordinator in Solihull
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and enthusiasm for hospitality.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples that demonstrate your organisational skills and guest-focused approach.
Show Off Your Digital Savvy: Since this role involves using various digital systems, it’s a good idea to mention any relevant tech skills you have. Whether it's managing bookings or using social media, we want to know how you can contribute!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hampton Manor!
How to prepare for a job interview at Hampton Manor
✨Know the Estate Inside Out
Before your interview, make sure you research Hampton Manor thoroughly. Familiarise yourself with its history, values, and the unique experiences it offers. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
As a Reservationist & Guest Relations Coordinator, communication is key. Prepare examples of how you've effectively communicated with guests or clients in the past. Highlight your ability to handle enquiries and resolve issues, as this will demonstrate your suitability for the role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Share specific instances where your organisational skills led to successful outcomes, especially in a hospitality context. This will reassure them that you can handle the demands of the role.
✨Emphasise Your Proactive Approach
Hampton Manor values a proactive mindset. Think of examples where you've anticipated needs or gone above and beyond for guests. This will illustrate your commitment to creating seamless guest journeys and your alignment with their service philosophy.
