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- Tasks: Lead a vibrant team to create unforgettable guest experiences at our hotel.
- Company: Join the dynamic Hampton by Hilton Newcastle, part of a global hospitality brand.
- Benefits: Enjoy flexible hours, discounts on food and travel, plus wellness support.
- Why this job: Be part of a fun, energetic culture where your personality shines and impacts guests positively.
- Qualifications: Previous supervisory experience in hospitality and knowledge of food safety is essential.
- Other info: Full-time role with opportunities for growth and development through Hilton's training programs.
The predicted salary is between 28800 - 43200 £ per year.
Guest Service Manager, Newcastle upon Tyne
Client:
Hampton By Hilton Newcastle
Location:
Newcastle upon Tyne, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c8d1fac13d19
Job Views:
7
Posted:
12.07.2025
Expiry Date:
26.08.2025
Job Description:
Hampton by Hilton Newcastle is recruiting a full-time Guest Service Manager.
We want a confident communicator, who brings personality and shine to our team.
- Managing a team of Guest Service, and Food & Beverage assistants.
- Working across all departments of the hotel including reception, bar & kitchen.
- Helping guests & creating positive experiences.
- Manage hotel room inventory & checking guests in/out.
- Managing bills & payments.
- Running the bar.
- Following all food safety, licensing, and health and safety policies to work safely.
You will have \’Hamptonality\’
- Great energy and a can-do attitude.
- Great at managing people, and you love chatting with guests.
- Skilled multitasker who can balance hard work with great service.
- Clear communicator fluent in English (and other languages a plus!).
Useful Experience
- Supervisor or management experience in the hospitality industry.
- Knowledge of hotel reservation systems.
- Knowledge of Food Safety & Licensing laws.
- Full-time permanent contract with salary exceeding the living wage.
- Access to Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide.
- 50% discount on food and drink.
- Hilton University platform and FLOW for all training requirements.
- Access to WeCare app – a solution designed to support your mental, physical, social, and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get-fit programme, legal and financial guidance, plus much more.
- BHN Extras! – includes bYond prepaid shopping card, Cycle to Work Scheme, and Discounted Digital Gift cards.
If this sounds like the job for you, please get in touch!
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Created on 12/07/2025 by TN United Kingdom
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Guest Service Manager employer: Hampton By Hilton Newcastle
Contact Detail:
Hampton By Hilton Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with the concept of 'Hamptonality'. This unique approach to guest service is all about creating memorable experiences for guests, so think about how you can embody this in your interactions during the interview.
✨Tip Number 2
Brush up on your knowledge of hotel reservation systems and food safety regulations. Being able to discuss these topics confidently will show that you're well-prepared and serious about the role.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed a team or handled difficult situations. Highlighting your leadership skills and ability to multitask will be crucial in demonstrating your fit for the Guest Service Manager position.
✨Tip Number 4
Show your enthusiasm for the hospitality industry! Be ready to share why you love working with people and how you can contribute to creating a positive atmosphere at Hampton by Hilton Newcastle.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Guest Service Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to manage teams and create positive guest experiences, as highlighted in the job description.
Highlight Relevant Experience: In your CV, emphasise any supervisory or management experience you have in the hospitality industry. Include details about your familiarity with hotel reservation systems and food safety regulations, as these are crucial for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hampton By Hilton Newcastle
✨Show Your Personality
As a Guest Service Manager, your personality is key. Be confident and let your enthusiasm shine through during the interview. Share personal anecdotes that highlight your ability to connect with guests and create positive experiences.
✨Demonstrate Leadership Skills
Since you'll be managing a team, it's important to showcase your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you motivate others.
✨Know Your Stuff
Familiarise yourself with hotel reservation systems and food safety regulations. Being knowledgeable about these areas will not only impress your interviewers but also show that you're serious about the role and ready to hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations and culture. This shows your genuine interest in the position and helps you assess if the company aligns with your values and work style.
