At a Glance
- Tasks: Create memorable experiences for guests through exceptional service and local insights.
- Company: Join a fast-growing hotel operator with a warm and welcoming culture.
- Benefits: Enjoy competitive pay, extra annual leave, and discounts at Heeton hotels.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Be the friendly face that makes every guest's stay unforgettable.
- Qualifications: Excellent customer service skills and hospitality experience preferred.
The predicted salary is between 22000 - 25000 £ per year.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home.
Your day-to-day:
- Be the warm welcome that kicks off a memorable guest experience.
- Encourage guests to partake in the Hilton Honors loyalty program.
- Take and manage guest bookings, and up-sell opportunities and tell them about ways to improve their stay.
- Handle cash and credit transactions in accordance with Heeton standard operating procedures.
- Start every stay right by swiftly checking guests in accordance with Hampton brand standards.
- Serve food and drinks in the bar and restaurant.
- Help with washing up and other kitchen duties when needed.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Work as part of the team to assist with Reception, Bar, Restaurant and Kitchen.
- Jump into other ad-hoc duties when your colleagues need your help.
What we need from you:
- Excellent customer service skills.
- Hospitality experience preferred.
- Must speak fluent English.
Why you should apply:
- Service-based annual leave (increasing up to a maximum of 5 extra days).
- Employee & Friends/Family discounted rates at Heeton-operated hotels.
- Referral scheme.
- Life Assurance, Income Protection and Employee Assistance schemes.
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more.
- Heeton is an expanding company which offers excellent career, training and development opportunities.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards.
- Fantastic career potential with one of the UK's fast-growing hotel operators.
- Retention bonus on completion of 3 and 6-month service.
- On-site parking.
Hilton's Vision: To fill the earth with the light and warmth of hospitality – by delivering exceptional experiences – every hotel, every guest, every time.
First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Guest Service Assistant in Leeds employer: Hampton By Hilton Leeds City Centre
Heeton Hotels is an exceptional employer that prioritises employee well-being and growth, offering a range of benefits including service-based annual leave, discounted rates for employees and their families, and a comprehensive rewards scheme. With a vibrant work culture centred around hospitality and teamwork, staff can enjoy fantastic career development opportunities in a supportive environment, all while being located near the bustling city centre of Leeds, making it an ideal place to work and thrive.
Contact Details:
Hampton By Hilton Leeds City Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Assistant in Leeds
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, amenities, and services we offer. This way, when you chat with guests, you can provide them with insider tips that make their stay even better.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are, the more natural it will feel when you're on the job, making every guest interaction memorable.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through in interviews. We want to see how you can create that warm atmosphere for our guests right from the start.
✨Tip Number 4
Be proactive! If you notice something that could enhance a guest's experience, don’t hesitate to suggest it. Whether it's a local attraction or a special dish at the restaurant, showing initiative can set you apart from other candidates.
We think you need these skills to ace Night Guest Service Assistant in Leeds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you create memorable experiences for guests.
Tailor Your Application:Make sure to tailor your application to the Night Guest Service Assistant role. Highlight any relevant experience you have in customer service or hospitality, and mention specific skills that align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Heeton!
How to prepare for a job interview at Hampton By Hilton Leeds City Centre
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding Hilton's vision of delivering exceptional experiences will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Guest Service Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to create that warm atmosphere they’re looking for.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. They might ask you how you would handle a specific guest situation. Practise common scenarios, like dealing with complaints or upselling services, so you can respond confidently and effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. As a brand ambassador, showing pride in your appearance reflects your understanding of the hospitality industry and sets the tone for the warm welcome you’ll provide to guests.
