At a Glance
- Tasks: Create memorable experiences for guests through exceptional service and local insights.
- Company: Join a dynamic hotel team focused on hospitality and guest satisfaction.
- Benefits: Enjoy extra annual leave, discounts, and career growth opportunities.
- Other info: Work in a vibrant environment near Leeds city centre with great transport links.
- Why this job: Be the friendly face that makes every guest feel at home.
- Qualifications: Excellent customer service skills; hospitality experience is a plus.
The predicted salary is between 20000 - 24000 £ per year.
When guests enter one of our hotels, they walk into a genuinely memorable experience.
As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction-free experience.
You’ll also create a warm atmosphere that makes our guests feel at home.
- Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in the Hilton Honors loyalty program
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions by Heeton standard operating procedures.
- Start every stay right by swiftly checking guests by Hampton brand standards,
- Serve food and drinks in the bar and restaurant
- Help with washing up and other kitchen duties when needed
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Work as part of the time to assist with Reception, Bar, Restaurant and Kitchen
- Jump into other ad-hoc duties when your colleagues need your help
- What we need from you
- Excellent customer service skills
- Hospitality experience advantageous
- Must speak fluent English
- Why you should apply
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Voluntary Medi-cash Scheme
- Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
- Life Assurance, Income Protection and Employee Assistance Schemes
- Referral scheme
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
- On-site parking
Hilton's Vision: To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.
First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre.
Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process
Guest Services Assistant in Leeds employer: Hampton By Hilton Leeds City Centre
Hampton by Hilton - Leeds is an exceptional employer that prioritises the well-being and growth of its team members. With a positive work culture, competitive benefits including annual bonuses, complimentary stays, and opportunities for career advancement, employees are encouraged to thrive in a supportive environment. Located in the heart of Leeds, just a short walk from key attractions, this role offers not only meaningful work but also a vibrant city experience.
Contact Details:
Hampton By Hilton Leeds City Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hampton By Hilton Leeds City Centre. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hampton By Hilton Leeds City Centre
Don't be shy about reaching out to Hampton By Hilton Leeds City Centre directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Assistant in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hampton By Hilton Leeds City Centre and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hampton By Hilton Leeds City Centre
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
