Area General Manager

Are you a dynamic and results-driven hospitality leader with a passion for operational excellence and team development? Heeton UK is seeking an Area General Manager to oversee the strategic, financial, and operational performance of a portfolio of our diverse hotel properties. This is a pivotal role where you will drive growth, champion standards, and cultivate strong, motivated teams.

About the Role

As our Area General Manager, you will be accountable to the Operations Management team UK, with a primary focus on strategic performance, compliance, and profitability across all properties. You will be instrumental in shaping the success of multiple Heeton businesses, driving exceptional operational standards, ensuring robust financial performance, and fostering a culture of continuous improvement and growth. A key focus will be on talent development, nurturing our General Managers and hotel teams to ensure a strong succession pipeline and a highly engaged workforce. You are a detail-oriented individual and strategic, ensuring standards are consistently maintained.

Why work for us:

• Contributory pension scheme of up to 5% with service
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Private Medical and Dental cover
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton GO Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
• Heeton is an expanding company which offers excellent career opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards

What You Will Do:

Key Responsibilities

• Strategic & Financial Leadership: Oversee the strategic and financial performance of multiple properties, ensuring targets are met and exceeded. Drive revenue opportunities and maintain stringent cost controls. Collaborate on business planning, setting KPIs, and developing pricing strategies. Review monthly financial reporting (including P&L) and provide support to General Managers. Assist with procurement initiatives. Support General Managers to manage ongoing profitability of hotels. Assist with capex projects, timelines, and planning. Monitor daily, weekly, and monthly reporting from properties and provide training where necessary. Attend crucial weekly commercial and pricing calls. Support with setting strategy for properties.
• Operational Excellence & Project Management: Ensure all properties comply with Heeton Brand Service Standards. Manage and resolve operational issues in collaboration with Head Office and property teams. Support and manage key property initiatives, including capital projects, refurbishments, and enhancing guest satisfaction. Oversee and respond to audits, ensuring continuous improvement. Be willing to step in and operate hotels in the hotel manager's absence and during extended leave. Interact with outside contractors. Assist in all key property issues including capital projects, customer service, and refurbishment. Manage ongoing guest satisfaction targets are met and exceeded.
• Team Leadership & Development: Provide inspiring and effective leadership to hotel teams and on-site General/Hotel Managers. Mentor and develop your General/Hotel Managers, leading by example and fostering their growth. Cultivate a positive and inclusive working environment that encourages team members to grow, stretch, and participate in community projects. Commit to spending time on property to develop team and ensure standards are in place. Support the development of the hotel team and ensure training is supported. Encourage the use of internal and external tools for self and colleague development.
• Stakeholder Relations: Develop and maintain strong working relationships across all levels within Heeton UK and with external contractors.

What We Are Looking For:

Experience & Acumen: Senior Hospitality management experience with strong financial acumen and management accountability. Proven multi-site management or senior General Manager experience within the hospitality sector. Experience in a fast-paced, high-change, and growing company, specifically within branded hotel operations. A high level of commercial awareness and sales capabilities. Ability to translate business objectives into workable solutions by being commercially astute.

Leadership & Skills: Exceptional leadership skills with a passion for developing and mentoring teams. Effective communication and coaching skills to get the best out of hotel operational teams. Excellent interpersonal and problem-solving abilities. Ability to identify problems, collect data, establish facts, and draw valid recommendations, conclusions, and solutions. A detail-oriented approach to drive key performance objectives. Innovative approach to culture - creating a culture of inventive thinking and questioning how things are done.

Personal Attributes: Accountable and resilient with the ability to work under pressure in a fast-paced environment. Flexibility to respond to a variety of work situations, with the ability to work independently and as part of a team. Highly focused, motivated, and professional in appearance and presentation. A great team player. A proactive and adaptable approach, ready to support where needed.

Why Join Heeton?

At Heeton UK, we believe in nurturing talent and fostering a supportive and engaging workplace. You will have the autonomy to make a real impact on our business while being part of a company that truly values its people and their growth. Join us and help us continue to deliver exceptional guest experiences and achieve our ambitious growth plans. Heeton UK is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome, and everyone can be natural, and be the best versions of themselves. We recognise that we are on a journey regarding diversity and inclusion and would welcome applications for candidates from underrepresented backgrounds. In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.