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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, checking guests in and serving food and drinks.
- Company: Join the vibrant team at Hampton by Hilton Humberside Airport.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for those who love interacting with people and want to learn new skills.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
- Other info: Flexible shifts available, including weekends, in a fun and supportive atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The Hampton by Hilton Humberside Airport has 100 bright modern bedrooms, situated right off the A18, a short walk from Humberside International Airport. The Touchdown Bar & Grill serves a range of classic dishes and the 24-hour Hub offers snacks. The hotel is half an hour from the Lincolnshire Wolds.
Person Specification
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. You must be comfortable supporting across different areas of the hotel including the kitchen and ideally available across early and late shift patterns which include weekends. Previous experience in a front-of-house position is advantageous but not essential. If you enjoy speaking with people, are professional and presentable, and are willing to learn – then this is the role for you!
Job Description
You will be working in a multi-skilled position where you are trained to support the front-of-house functions within the hotel. Your role will primarily be positioned to support the reception desk and also food & beverage service. Your duties on reception will include providing a friendly and welcoming check-in & check-out service to our guests. You will do this whilst using the hotel’s front office system which you will be well trained to use.
In addition, you\’ll be a key member of the food and beverage team supporting in the kitchen when needed, you\’ll be trained to prepare food according to our easy-to-prepare lounge menu. You\’ll also be working on the bar taking orders and providing drinks service. And supporting to deliver food to guest tables.
As Guest Service Assistant you will be working as part of a wider hotel team to deliver excellent service to our guests. You\’ll be a valued and key part of the team having crucial interactions with our guests and leaving a lasting memory.
Key Duties
- Trained on the front office system, carrying out reception duties. Checking guests in and out of the hotel.
- Act as a hotel and brand ambassador.
- First line of communication to our guests. Provide excellent knowledge of the hotel’s products, local area, and brand offerings.
- Providing food and beverage service including taking orders, working on the bar and within the lounge food area.
- Trained to support within the kitchen.
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Guest Service Assistant (Full Time) employer: Hampton by Hilton Humberside Airport
Contact Detail:
Hampton by Hilton Humberside Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant (Full Time)
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hampton by Hilton Humberside Airport. Familiarise yourself with their services and local attractions. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for guests, it’s crucial to show off your friendly and professional side. Try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be flexible! The job requires working various shifts, including weekends. Make sure to highlight your availability during the interview. Showing that you’re adaptable can really make you a top candidate.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed. Plus, you’ll find all the info you need about the role right there!
We think you need these skills to ace Guest Service Assistant (Full Time)
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous customer service roles or experiences that showcase your ability to interact with guests in a friendly manner.
Show Your Availability: Since we’re looking for someone who can work various shifts, including weekends, be clear about your availability in your application. This helps us understand how you fit into our team schedule.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Hampton by Hilton Humberside Airport
✨Know the Hotel Inside Out
Before your interview, take some time to research Hampton by Hilton Humberside Airport. Familiarise yourself with their services, the local area, and what makes them stand out. This will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your People Skills
As a Guest Service Assistant, you'll be the first point of contact for guests. During the interview, demonstrate your enthusiasm for interacting with people. Share examples of how you've provided excellent customer service in the past, even if it's from a different role.
✨Dress to Impress
Since the role requires a presentable and professional appearance, make sure you dress appropriately for the interview. Opt for smart attire that reflects the hotel's standards. This shows that you understand the importance of professionalism in the hospitality industry.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to check in a guest or take an order. Practice these scenarios beforehand so you can showcase your ability to handle real-life situations with ease and confidence.