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- Tasks: Manage hotel reservations and ensure a seamless booking experience for guests.
- Company: Aimbridge Hospitality EMEA connects people to amazing experiences with top hotel brands.
- Benefits: Enjoy flexible working, hotel discounts, wellness support, and 30+ days holiday.
- Why this job: Join a passionate team dedicated to exceptional guest experiences and personal growth.
- Qualifications: Strong leadership, communication, analytical skills, and industry experience required.
- Other info: Live-in accommodation available and access to hotel gym facilities.
The predicted salary is between 28800 - 43200 £ per year.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.
As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide
- Staff rates and up to 50% discount on food & beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Company sick pay
- Minimum of 30 days holiday
- Staff meals on duty
- Paid breaks
- Starting salary above national minimum wage
- Live-in accommodation available
- Access to hotel gym facilities
- Career and lifestyle breaks
- Free staff parking
As our hotel reservations manager, you will be responsible for overseeing the reservations process from start to finish for our guests. You will work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You will be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.
What do we need from you?
- Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
- Excellent communication skills: You will have excellent communication skills to effectively interact with stakeholders, team members, and customers and be able to present complex information in a clear and concise manner.
- Analytical and problem-solving skills: You will need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
- Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You will be able to identify and resolve any issues that may arise and analyse complex data.
- Industry experience: You will need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow.
So, click apply today, we would love to welcome you to our inclusive team shaping the future of hospitality.
About Hampton by Hilton Edinburgh West End: We know balancing family, friends, work and other free time keeps you busy. We want to help you start your day off right. Whether you are visiting for business or pleasure, you will always have high-quality and consistent accommodations and amenities. Enjoy a clean and fresh Hampton bed and free Wi-Fi. Wake up each morning to our free, hot breakfast with fresh baked waffles and hearty oatmeal with toppings. Plus, you can count on friendly, helpful service and so much more. Guaranteed. If you are not satisfied, we don’t expect you to pay. That’s our commitment and your guarantee. That’s 100% Hampton.
Hotel Reservations Manager employer: Hampton by Hilton Edinburgh West End
Contact Detail:
Hampton by Hilton Edinburgh West End Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Manager
✨Tip Number 1
Familiarise yourself with the hotel reservation systems commonly used in the industry. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach and readiness for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific situations where your leadership made a positive impact on guest experiences or team performance.
✨Tip Number 3
Research Aimbridge Hospitality and its brands thoroughly. Understanding their values, mission, and the specific challenges they face can help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your analytical and problem-solving skills by thinking of examples where you've used data to make decisions or resolve issues. This will highlight your ability to think critically and adapt to the fast-paced environment of hotel management.
We think you need these skills to ace Hotel Reservations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hotel Reservations Manager. Familiarise yourself with the key skills required, such as leadership, communication, and analytical abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in hotel management or reservations. Emphasise your leadership skills and any previous roles that involved managing teams or systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific examples from your past that demonstrate your problem-solving skills and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Hampton by Hilton Edinburgh West End
✨Showcase Your Leadership Skills
As a Hotel Reservations Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams and how you motivated them to achieve success. Use specific examples to illustrate your ability to lead effectively.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex information, so think about how you can simplify it for different audiences.
✨Demonstrate Analytical Thinking
Prepare to showcase your analytical and problem-solving skills. Think of instances where you've used data to make informed decisions or resolved issues. Being able to analyse complex data will set you apart from other candidates.
✨Pay Attention to Detail
Attention to detail is crucial in the hospitality industry. During the interview, highlight your methods for ensuring accuracy in reservations and how you handle discrepancies. This will show your potential employer that you take pride in your work.
