At a Glance
- Tasks: Lead the Front Office and Food & Beverage team to ensure excellent guest service.
- Company: Join the dynamic Hampton by Hilton team with a focus on hospitality.
- Benefits: Enjoy hotel discounts, competitive pay, and industry-leading training opportunities.
- Other info: Access to gym facilities and 24/7 employee assistance programme.
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Strong leadership and customer service skills, with attention to detail.
The predicted salary is between 24000 - 28000 £ per year.
What is in it for you? As part of the Hampton by Hilton Team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Pay Wise – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Company sick pay - Giving you peace of mind when you need it the most
- Paid breaks
- Starting salary above national minimum wage
- Access to hotel gym facilities
A day in the life of… As Front Of House Supervisor you’ll be responsible for overseeing the Front Office and Food and Beverage team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests. Most importantly, as Front Of House Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.
What do we need from you?
- Leadership skills: As Front Of House Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
- First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
- Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
- Knowledge of hotel policies and procedures: As Front Of House Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. Click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Front Of House Supervisor employer: Hampton by Hilton Edinburgh West End
Hampton by Hilton is an exceptional employer that prioritises the growth and wellbeing of its team members. With industry-leading training, generous hotel discounts, and a supportive work culture, employees enjoy a fulfilling career in hospitality while benefiting from flexible pay options and comprehensive assistance programmes. Join us in creating memorable experiences for our guests in a dynamic environment that values leadership and customer service excellence.
Contact Details:
Hampton by Hilton Edinburgh West End Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hampton by Hilton Edinburgh West End. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hampton by Hilton Edinburgh West End
Don't be shy about reaching out to Hampton by Hilton Edinburgh West End directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Of House Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hampton by Hilton Edinburgh West End and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hampton by Hilton Edinburgh West End
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
