At a Glance
- Tasks: Provide exceptional guest service and ensure a smooth check-in/check-out experience.
- Company: Join the UK's #1 Great Place to Work 2026, Hampton by Hilton.
- Benefits: Earn £13.41/hour, enjoy free meals, and access career development programmes.
- Other info: Enjoy high street discounts and opportunities for career growth.
- Why this job: Be part of a diverse team and make a real impact on guest experiences.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 27800 - 27800 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days are the same at Hampton by Hilton Edinburgh Airport. There is a 'buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised by a genuine desire to want to constantly help and support one another. We promote an inclusive atmosphere where people are encouraged to develop and thrive in the workplace.
A WORLD OF REWARDS:
- Hourly Rate of £13.41 per hour
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career!
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
- Short Term accommodation to support your relocation from other areas of the UK
- Modern and inclusive Team Member's areas
What will I be doing?
As a Nights Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Nights Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Night Manager is kept fully aware of any relevant feedback from guests and/or other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
Nights Guest Service Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical.
Night Guest Service Agent employer: Hampton by Hilton Edinburgh Airport
Hampton by Hilton Edinburgh Airport is not just a workplace; it's a vibrant community where every team member is valued and encouraged to grow. With a commitment to inclusivity, personal development programmes, and a range of rewarding benefits including competitive pay, generous holiday allowance, and team member discounts, we create an environment where you can thrive both personally and professionally. Join us and be part of a team that truly cares about making a difference in the lives of our guests and each other.
Contact Detail:
Hampton by Hilton Edinburgh Airport Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Agent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hampton by Hilton's vibe. They love a positive attitude and teamwork, so think about how you can show that in your chat with them.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with guests, brush up on how to handle queries and complaints. Maybe role-play with a friend to get comfortable with those scenarios.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview – it shows you care about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working with us!
We think you need these skills to ace Night Guest Service Agent
Some tips for your application 🫡
Keep It Fresh:Make sure your CV and cover letter are up to date with your latest experiences and skills. We want to see what you've been up to recently, so don’t hold back!
Show Your Personality:Let your unique personality shine through in your application. We love a bit of character, so don’t be afraid to show us how you can contribute to our buzzing atmosphere!
Tailor Your Application:Read the job description carefully and tailor your application to highlight how your experience aligns with what we’re looking for. This shows us you’re genuinely interested in the role!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Hampton by Hilton Edinburgh Airport
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s services and amenities. Understand the role of a Night Guest Service Agent and how it contributes to guest satisfaction. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about times when you resolved conflicts or went above and beyond for a guest. This will demonstrate your ability to handle the diverse range of guests that the hotel welcomes.
✨Dress to Impress
Even though it’s a night shift, first impressions matter! Dress smartly and maintain good grooming standards. This reflects your professionalism and aligns with the hotel’s emphasis on hospitality and guest service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
