At a Glance
- Tasks: Provide exceptional service to guests at check-in, during meals, and throughout their stay.
- Company: Join the UK's #1 Great Place to Work 2026!
- Benefits: Earn £12.91/hour, access wages instantly, enjoy free meals and parking.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Flexible shifts that fit your schedule, perfect for students or anyone seeking extra cash.
- Qualifications: Customer service experience, positive attitude, and great communication skills.
The predicted salary is between 26800 - 26800 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!
Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full-time employment, education, or just looking to make some extra money, this might just be the job for you!
A WORLD OF REWARDS
- Hourly Rate of £12.91
- Ability to instantly access and withdraw up to 40% of earned wages whenever needed and at no additional cost.
- Opportunity to work additional hours when you can.
- Free and healthy meals when on duty.
- Free Parking (subject to availability).
- Modern and inclusive Team Member's areas.
As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
What will I be doing?
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and/or other departments.
- Responsible for taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Follow company brand standards.
What are we looking for?
- Previous experience in a customer-focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Calm, efficient, and organized with great attention to detail.
- Ability to multi-task while maintaining a positive attitude when working with a Guest.
- Professional manner with an emphasis on hospitality and guest service.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical.
Casual Guest Service Agent employer: Hampton by Hilton Edinburgh Airport
Join Hilton, the UK's #1 Great Place to Work 2026, where flexibility meets opportunity! As a Casual Guest Service Agent, you will enjoy a supportive work culture that prioritises your well-being with benefits like instant access to earned wages, free meals, and modern team areas. With a commitment to employee growth and a focus on creating memorable experiences for guests, Hilton offers a rewarding environment for those looking to balance work with personal commitments.
Contact Detail:
Hampton by Hilton Edinburgh Airport Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Guest Service Agent
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional, even if the job is casual. First impressions matter, and showing that you care about your appearance can set a positive tone for the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Casual Guest Service Agent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for the role and how you can contribute to our amazing team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in customer service and any skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic company culture there.
How to prepare for a job interview at Hampton by Hilton Edinburgh Airport
✨Know Your Stuff
Familiarise yourself with the hotel and its services. Understand the different room categories, rates, and any promotions they might be running. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your commitment to delivering a high level of service, which is crucial for a Guest Service Agent.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you present yourself well by dressing smartly and maintaining excellent grooming standards. This reflects your professionalism and respect for the role you're applying for.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
