At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and complete night audits.
- Company: Join leaf HOSPITALITY, a leader in hotel management focused on excellence.
- Benefits: Enjoy competitive pay, discounts, learning opportunities, and a supportive team culture.
- Other info: Uniform provided and opportunities for bonuses and additional leave.
- Why this job: Perfect for night owls who love hospitality and want to make a difference.
- Qualifications: No experience needed; just bring your enthusiasm and professionalism.
The predicted salary is between 20000 - 28000 £ per year.
Night Auditor
This stylish hotel is off the M65, ideally located on the border of Hyndburn and Blackburn located within the Frontier Retail Park. Local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre are only a 10-minute drive away.
The hotel encompasses 150 bedrooms and has substantial parking available for big group bookings. The hotel has a friendly, upbeat, comfortable feel and embodies Hampton's culture of Hamptonality perfectly. Our team will welcome you with a bright smile and are multiskilled to support you on both the reception desk as well as in our lounge, bar, and during breakfast. There is a spacious lounge area where guests can enjoy a relaxing drink and some food, or they may choose to take advantage of the onsite gym. The spacious and friendly lounge area is the perfect setting to meet with your family, and friends, or to organise a small meeting with a client or colleagues.
Join Our Team
We're looking for a reliable and detail-focused Night Auditor to help deliver exceptional guest experiences while supporting the smooth overnight operation of the hotel.
This is a varied role where you'll combine guest service responsibilities with important overnight administrative and financial processes, helping to ensure the hotel is prepared for a successful day ahead.
If you're confident working independently, enjoy problem-solving and take pride in delivering great service, we'd love to hear from you.
Why Join Us?
- Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
- 50% food and beverage discount
- Employee Assistance Programme and wellbeing support
- Hapi discounts platform
- Long Service Recognition Awards
- Team Member recognition awards
- Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days
- Training and development opportunities
What You'll Be Doing
- Deliver exceptional guest service throughout the night
- Welcome guests, manage late check-ins and support early departures
- Respond to guest enquiries and requests professionally and efficiently
- Complete night audit procedures and end-of-day financial processes
- Reconcile daily transactions and prepare reports in line with company procedures
- Ensure guest accounts and financial records are accurate
- Conduct regular security and safety checks throughout the hotel
- Support the smooth running of the hotel during overnight shifts
- Ensure company, brand and legal standards are maintained at all times
- Help prepare the hotel for the following day's operation
What We're Looking For
- Previous experience in hospitality, Front Office, customer service or administration is desirable
- Strong attention to detail and accuracy
- Good numerical and administrative skills
- Excellent communication and guest service abilities
- Ability to work independently and make confident decisions
- Good organisational and problem-solving skills
- Reliable, professional and trustworthy approach
- Positive, proactive and guest-focused attitude
About leaf HOSPITALITY
leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.
Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.
Everything we do is guided by one principle:
be EXCELLENT.
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.
Compensation: Competitive salary
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Night Auditor in Blackburn employer: Hampton By Hilton Blackburn
At leaf HOSPITALITY, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises team spirit and guest satisfaction. Our Guest Service Assistants enjoy a range of benefits including generous discounts, training opportunities, and a supportive environment that fosters personal and professional growth. Located in the heart of Hyndburn and Blackburn, our hotel provides a unique opportunity to engage with local attractions while being part of a dedicated team that embodies our commitment to hospitality excellence.
Contact Details:
Hampton By Hilton Blackburn Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Blackburn
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing details about the local attractions and amenities can help you engage with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling queries and providing information to guests, a friendly and professional telephone manner is essential.
✨Tip Number 3
Get comfortable with front office systems. If you have access to similar software, practice using it to check in and out guests, as this will give you a head start during training.
✨Tip Number 4
Show your willingness to work nights by highlighting your lifestyle choices that support this shift pattern. Being upfront about your availability can make you a more attractive candidate.
We think you need these skills to ace Night Auditor in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in front-of-house roles. Emphasise any customer service skills and your ability to work night shifts.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the Night Auditor position. Mention your interpersonal skills and how you embody the friendly and professional atmosphere the hotel seeks.
Showcase Relevant Skills:In your application, highlight your proficiency with front office systems and your excellent telephone manner. If you have experience with cash handling or night audits, be sure to include that too.
Express Your Availability:Clearly state your availability for night shifts in your application. This shows that you understand the role's requirements and are committed to the schedule.
How to prepare for a job interview at Hampton By Hilton Blackburn
✨Show Your Enthusiasm
As a Night Auditor, being personable and upbeat is key. Make sure to express your enthusiasm for the role during the interview. Share why you enjoy working in hospitality and how you can contribute to creating a welcoming atmosphere for guests.
✨Demonstrate Your Initiative
Since the role requires working with little supervision, be prepared to discuss examples of when you've taken initiative in previous jobs. Highlight situations where you solved problems or improved processes without needing guidance.
✨Familiarise Yourself with the Hotel
Research the hotel and its offerings before the interview. Knowing about local attractions and the hotel's amenities will show that you're genuinely interested in the position and ready to be an ambassador for the brand.
✨Practice Your Communication Skills
Excellent communication is crucial for this role. Practice answering common interview questions clearly and confidently. You might also want to prepare for scenarios where you need to handle guest queries or complaints effectively.
