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- Tasks: Be the friendly face at our hotel, handling check-ins and serving food & drinks.
- Company: Join a vibrant hotel near Blackburn, known for its welcoming atmosphere and great service.
- Benefits: Enjoy flexible shifts, training opportunities, and a fun team environment.
- Why this job: Perfect for social butterflies who love engaging with guests and creating memorable experiences.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
- Other info: Ideal for students looking for part-time work with a dynamic schedule.
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We\’re off the M65, on the border of Hyndburn and Blackburn. Frontier Retail Park is a five-minute walk from our door. Local attractions such as Blackburn\’s historic cathedral, the Blackburn Museum & Art Gallery, King George\’s Hall, and Blackburn Empire Theatre are a 10-minute drive away. The hotel has 150 bedrooms and offers substantial parking for large group bookings. The restaurant and bar are available for both in-house and external guests, featuring comfortable seating, a relaxed atmosphere, and ample space for small meetings.
Person Specification
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. The ideal candidate should be comfortable using our front office system to check guests in and out, and possess an excellent telephone manner. Support across different hotel areas, including the kitchen, is required, with availability across early and late shifts, including weekends. Previous experience in a front-of-house role is advantageous but not essential. If you enjoy engaging with people, are professional and presentable, and are willing to learn, then this role is for you!
Job Description
You will work in a multi-skilled role, supporting front-of-house functions within the hotel. Your primary responsibilities will include supporting the reception desk and food & beverage service. On reception, you will provide a friendly and welcoming check-in & check-out experience, using the hotel\’s front office system, for which training will be provided.
Additionally, you\’ll be a key member of the food and beverage team, supporting in the kitchen when needed, and trained to prepare food according to our lounge menu. You\’ll also work at the bar, taking orders and serving drinks, as well as supporting food delivery to guest tables.
As a Guest Service Assistant, you will be part of a wider hotel team committed to delivering excellent service. Your interactions with guests will be crucial in creating memorable experiences.
Key Duties
- Trained on the front office system, performing reception duties including checking guests in and out.
- Act as a hotel and brand ambassador.
- Be the first line of communication to our guests, providing excellent knowledge of the hotel\’s offerings, local area, and brand.
- Provide food and beverage service, including taking orders, working at the bar, and within the lounge food area.
- Support kitchen operations as trained.
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Food & Beveradge Assistant employer: Hampton By Hilton Blackburn
Contact Detail:
Hampton By Hilton Blackburn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beveradge Assistant
✨Tip Number 1
Familiarise yourself with the local area and attractions around the hotel. Being knowledgeable about nearby sites like Blackburn's cathedral or the museum will help you engage with guests and provide them with valuable recommendations.
✨Tip Number 2
Practice your communication skills, especially your telephone manner. Since you'll be the first point of contact for guests, being friendly and professional over the phone is crucial in making a great first impression.
✨Tip Number 3
Get comfortable with basic food and beverage service skills. Even if you haven't worked in a similar role before, understanding how to take orders and serve drinks can set you apart as a proactive candidate.
✨Tip Number 4
Show your enthusiasm for teamwork and learning. Highlighting your willingness to support various hotel functions, from reception to kitchen duties, will demonstrate that you're adaptable and ready to contribute to the team.
We think you need these skills to ace Food & Beveradge Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills like communication, teamwork, and adaptability, which are crucial for a Food & Beverage Assistant.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel industry. Mention why you want to work at this specific hotel and how your personality aligns with their values of being presentable, professional, and upbeat.
Highlight Relevant Skills: In your application, focus on skills that are directly related to the job description, such as your ability to engage with guests, handle front office systems, and support food and beverage services. Provide examples where possible.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Hampton By Hilton Blackburn
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the hotel environment. Being personable and upbeat is key, so let your passion for customer service shine through during the interview.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for guests, it's important to showcase your excellent telephone manner and communication skills. Practice answering common questions clearly and confidently.
✨Familiarise Yourself with the Hotel's Offerings
Research the hotel and its amenities before the interview. Being knowledgeable about the local area and the hotel's services will help you stand out as a candidate who is genuinely interested in the position.
✨Prepare for Multi-Tasking Scenarios
As the role involves supporting both front-of-house and kitchen operations, think of examples from your past experiences where you've successfully managed multiple tasks at once. Be ready to discuss how you handle busy situations.