At a Glance
- Tasks: Lead a dynamic team in providing exceptional guest service and support across hotel operations.
- Company: Stylish hotel with a friendly atmosphere, part of leaf HOSPITALITY.
- Benefits: Exclusive discounts, flexible shifts, continuous learning, and competitive pay.
- Other info: Opportunities for career growth and a positive work culture.
- Why this job: Join a vibrant team and make a real impact in the hospitality industry.
- Qualifications: Previous management experience in hospitality and strong interpersonal skills.
The predicted salary is between 28350 - 34650 £ per year.
This stylish hotel is off the M65, ideally located on the border of Hyndburn and Blackburn located within the Frontier Retail Park.
Local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre are only a 10-minute drive away.
The hotel encompasses 150 bedrooms and has substantial parking available for big group bookings.
The hotel has a friendly, upbeat, comfortable feel and embodies Hampton's culture of Hamptonality perfectly.
Our team will welcome you with a bright smile and are multiskilled to support you on both the reception desk as well as in our lounge, bar, and during breakfast.
There is a spacious lounge area where guests can enjoy a relaxing drink and some food, or they may choose to take advantage of the onsite gym.
The spacious and friendly lounge area is the perfect setting to meet with your family, and friends, or to organise a small meeting with a client or colleagues.
What we're looking for
We are seeking a confident and interpersonal individual who has a passion for all things hospitality!
You will have previous management experience in ideally a hospitality setting and will have the skills to motivate a team around you.
You will be eager to learn and have the ability to pick up tasks and learn new skills.
You will be confident to speak with guests and resolve any queries quickly and efficiently.
And will be keen to support front-of-house, utilising our front office system but also be eager to support hands-on within the kitchen and other areas of the hotel that require your support.
Day in the life of
You will be working in a multi-skilled position where you are trained to support all the functions within the hotel.
Your role will primarily be positioned with the front-of-house team supporting both the reception desk and also food & beverage service.
Your duties at the reception desk will include line managing the guest service managers and assistants.
You will inspire those around you and motivate the team to deliver the best possible service to our guests.
You'll be in a hands-on position checking hotel guests in and out.
In addition, you will support the food and beverage service within the hotel.
This is inclusive of taking orders and serving drinks from the bar, cooking in the kitchen using the easy-to-prepare lounge bar menu, and delivering food to tables.
In addition, you'll be a trusted member of the management team carrying out duty management shifts.
This could include a range of activities such as health and safety duties, daily security checks and measures, human resources duties like supporting recruitment and inductions, managing guest welfare and safety, and resolving escalated guest queries.
Example Key Responsibilities
- Hands-on support across reception and food & beverage.
- Coaching and mentoring the guest services assistants.
- Recruitment and onboarding of new team members.
- Duty management duties.
- Reviewing and supporting with the weekly rota.
- Cash and card handling duties.
- Act as a brand ambassador.
- Responsible for driving and auditing hotel cleanliness
- Undertaking project work
- Key part of internal committees regarding the team, community and guest
- Driving standards across the hotel (uniform, SOP’s etc.)
- Responsible for welfare of the team and positive culture
- Line Management for all roles within the hotel, ensuring regular 1:1 meeting’s
- Champion and driver of brand standards and quality assurance performance
- Holiday cover for the Hotel Manager
- Excellent organisational and leadership skills
What you'll get in return
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Team member of the month - £100 and Team member of the year - £500
- Uniform Provided
- Competitive pay and package
- Additional annual leave and family leave
- Flexible shifts to suit your lifestyle
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent.
We work with branded and independent hotels.
Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
#Be Excellent #Be Human #Have Integrity #Be Entrepreneurial
Senior Guest Service Manager in Blackburn employer: Hampton By Hilton Blackburn
At leaf HOSPITALITY, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises team spirit and guest satisfaction. Our Guest Service Assistants enjoy a range of benefits including generous discounts, training opportunities, and a supportive environment that fosters personal and professional growth. Located in the heart of Hyndburn and Blackburn, our hotel provides a unique opportunity to engage with local attractions while being part of a dedicated team that embodies our commitment to hospitality excellence.
Contact Details:
Hampton By Hilton Blackburn Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Service Manager in Blackburn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hampton By Hilton Blackburn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hampton By Hilton Blackburn
Don't be shy about reaching out to Hampton By Hilton Blackburn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Guest Service Manager in Blackburn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hampton By Hilton Blackburn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hampton By Hilton Blackburn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
