At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join leaf HOSPITALITY, a people-first hotel management company.
- Benefits: Enjoy discounts, wellbeing support, and increasing annual leave with service.
- Other info: Flexible hours and opportunities for training and development await you.
- Why this job: Be at the heart of hospitality and make a real difference for guests.
- Qualifications: Passion for customer service; experience is a plus but not essential.
The predicted salary is between 18900 - 23100 £ per year.
This stylish hotel is off the M65, ideally located on the border of Hyndburn and Blackburn within the Frontier Retail Park. Local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre are only a 10-minute drive away. The hotel encompasses 150 bedrooms and has substantial parking available for big group bookings. The hotel has a friendly, upbeat, comfortable feel and embodies Hampton's culture of Hamptonality perfectly.
Our team will welcome you with a bright smile and are multiskilled to support you on both the reception desk as well as in our lounge, bar, and during breakfast. There is a spacious lounge area where guests can enjoy a relaxing drink and some food, or they may choose to take advantage of the onsite gym. The spacious and friendly lounge area is the perfect setting to meet with your family, friends, or to organise a small meeting with a client or colleagues.
We're looking for a friendly and enthusiastic Guest Service Assistant to join our team and help create exceptional experiences for our guests. This is a varied and guest-focused role where you'll be at the heart of the hotel operation, providing a warm welcome, supporting guests throughout their stay and helping to ensure every visit is memorable. If you enjoy working with people, thrive in a fast-paced environment and are passionate about hospitality, we'd love to hear from you.
Why Join Us?
- Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
- 50% food and beverage discount
- Employee Assistance Programme and wellbeing support
- Hapi discounts platform
- Long Service Recognition Awards
- Team Member recognition awards
- Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days
- Training and development opportunities
What You'll Be Doing
- Welcome guests and create a positive first impression of the hotel
- Support guests throughout their stay, responding to enquiries and requests professionally and efficiently
- Manage check-ins, check-outs and reservations in line with company standards
- Provide information about the hotel, local area and available services
- Handle guest feedback and escalate concerns where appropriate
- Support the smooth day-to-day operation of the Front Office and wider hotel operation
- Process payments and maintain accurate guest records
- Ensure public areas and guest-facing spaces remain welcoming and presentable
- Support revenue opportunities through upselling and promoting hotel services
- Work collaboratively with colleagues to deliver exceptional guest experiences
What We're Looking For
- Previous hospitality, customer service or Front Office experience is desirable but not essential
- Passion for delivering exceptional guest experiences
- Friendly, confident and professional approach
- Strong communication and interpersonal skills
- Ability to remain calm and professional in a busy environment
- Good organisational and problem-solving skills
- Positive, proactive and team-focused attitude
- Flexible approach to working hours, including evenings, weekends and holidays
About leaf HOSPITALITY
leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK. Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities. Everything we do is guided by one principle: be EXCELLENT.
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.
Guest Service Assistant in Blackburn employer: Hampton By Hilton Blackburn
At leaf HOSPITALITY, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises team spirit and guest satisfaction. Our Guest Service Assistants enjoy a range of benefits including generous discounts, training opportunities, and a supportive environment that fosters personal and professional growth. Located in the heart of Hyndburn and Blackburn, our hotel provides a unique opportunity to engage with local attractions while being part of a dedicated team that embodies our commitment to hospitality excellence.
Contact Details:
Hampton By Hilton Blackburn Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Blackburn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hampton By Hilton Blackburn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hampton By Hilton Blackburn
Don't be shy about reaching out to Hampton By Hilton Blackburn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant in Blackburn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hampton By Hilton Blackburn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hampton By Hilton Blackburn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
