Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle enquiries with care.
- Company: Join Hilton, a leading hotel brand known for its exceptional guest service.
- Benefits: Flexible hours, competitive pay, worldwide hotel discounts, and training opportunities.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Friendly, organised, and calm under pressure; customer service experience is a plus.
- Other info: Supportive team environment with great career progression opportunities.
The predicted salary is between 13 - 16 £ per hour.
We’re looking for friendly, reliable and proactive Reception Team Members to join our Front Office team on a zero-hour basis. Reception is the heartbeat of the hotel — setting the tone for every guest experience from arrival to departure. If you’re people-focused, organised and calm under pressure, you’ll fit right in.
Main Roles & Responsibilities
- Welcome guests warmly and professionally, delivering a great first impression
- Manage check-ins and check-outs accurately using hotel systems
- Handle guest enquiries, requests and concerns with confidence and care
- Process payments, billing and reservation amendments
- Communicate effectively with housekeeping, maintenance and management teams
- Maintain a clean, organised and professional reception area
- Follow brand standards, cash handling and data protection procedures
- Support with upselling where appropriate (rooms, upgrades, F&B)
- Assist with problem-solving and guest recovery when required
- Represent the Hilton brand with professionalism at all times
What We’re Looking For
- Friendly, approachable and confident with guests
- Calm under pressure, especially during busy periods
- Strong attention to detail and good organisational skills
- Comfortable multitasking in a fast-paced environment
- Clear verbal and written English
- Reliable, punctual and flexible with shifts
- Previous hotel or customer service experience helpful but not essential
Useful Experience
- Hospitality, retail or customer service background
- Familiarity with hotel systems (Opera/OnQ or similar)
- Cash handling experience
- Understanding of brand standards and guest service expectations
Perks of Working With Us
- Flexible zero-hour contract
- Competitive hourly pay
- Worldwide discounted hotel stays through Hilton
- Food & beverage discounts across Hilton hotels
- Hilton Learning & Development platform for full training
- Wellbeing support including mental health, financial and health resources
- Supportive team environment with opportunities to progress within Hilton
Guest Services Assistant - Reception in Birmingham employer: Hampton By Hilton Birmingham
Contact Detail:
Hampton By Hilton Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant - Reception in Birmingham
✨Tip Number 1
Make sure to showcase your people skills during interviews. We want to see how you interact with others, so be friendly and approachable. Remember, first impressions count!
✨Tip Number 2
Practice handling common guest scenarios before your interview. Think about how you'd manage check-ins or resolve guest complaints. This will show us you're calm under pressure and ready for the role.
✨Tip Number 3
Familiarise yourself with hotel systems like Opera or OnQ. Even if you haven't used them before, showing that you're willing to learn can set you apart. We love a proactive attitude!
✨Tip Number 4
Apply through our website for the best chance of landing the job. It’s the quickest way for us to see your application and get you in for an interview. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Services Assistant - Reception in Birmingham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re looking for someone who can connect with guests, so a warm tone goes a long way.
Highlight Relevant Experience: Even if you don’t have direct hotel experience, think about any customer service roles you've had. Share specific examples of how you’ve handled guest enquiries or worked in fast-paced environments. This will help us see how your skills can translate to our reception team.
Attention to Detail is Key: Make sure your application is free from typos and errors. A well-organised and clear application reflects your attention to detail, which is super important for the role. Take a moment to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Hampton By Hilton Birmingham
✨Show Your People Skills
As a Guest Services Assistant, your ability to connect with guests is crucial. During the interview, share examples of how you've made guests feel welcome in previous roles. This will demonstrate your friendly and approachable nature, which is exactly what they’re looking for.
✨Stay Calm Under Pressure
The reception area can get hectic, so it's important to show that you can handle stress. Prepare a story about a time when you managed a busy situation effectively. This will highlight your calmness and organisational skills, making you a strong candidate.
✨Know the Brand Standards
Familiarise yourself with Hilton's brand standards and guest service expectations. Mentioning specific values or practices during your interview will show that you’ve done your homework and are genuinely interested in representing the brand professionally.
✨Be Ready to Upsell
Upselling is part of the role, so think of ways you could promote additional services or upgrades. Prepare a few ideas to discuss during the interview, as this will showcase your proactive attitude and understanding of the hospitality industry.