8 Hour Contract
JOIN US
At Hilton, It Matters Where You Stay, but The Stay is only
one side of the story.
The possibilities are endless with a career at
Hilton. Come for the job, thrive in your career, and enjoy the journey of
Making the Stay.
As a global hospitality company with 22 world-class brands
in 126 countries and territories, comprising more than 7,000 properties with
one million rooms, we know it takes hundreds of jobs to create unforgettable
experiences for our guests – and behind every job, there’s an extraordinary
person working to make each Stay magical.
OUR HOTEL
Located in the city centre, with easy access to major road
links. The hotel comprises of 285 bedrooms, 2 meeting rooms, bar &
restaurant, fitness centre and offers a free hot breakfast.
OUR BENEFITS
You will have access to a benefits package we believe truly
works for our people
- Discounted
hotel room rates for you and your friends & family - 50%
Discount on food & drink whilst on duty - Hilton
Learning & Development platform for all training requirements - 50%
F&B discount at Hilton hotels when staying on Team Member Rates - Incentive
schemes
And much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Welcome guests on arrival and provide a warm, friendly
and efficient check-in and check-out experience - Handle guest enquiries, requests and
reservations, ensuring every guest feels well looked after - Provide information about the hotel and local
area and assist guests throughout their stay - Manage reception calls, emails and day-to-day
administrative tasks
in line with hotel procedures
with breakfast service as required
areas clean and tidy
safety procedures
that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- Previous experience in a hotel reception or
guest-facing role is preferred - Knowledge of hotel reception procedures,
reservations and guest services - Strong communication skills, confident chatting
with guests and working closely with team members - Sharp attention to detail, particularly when
handling guest requests, reservations and payments - A natural problem-solver who can think on their
feet and handle any situation with a positive attitude - A team player who is happy to jump in and help
wherever needed to keep things running smoothly - High energy and adaptability, thriving in a
fast-paced environment where no two days are the same - A genuine passion for delivering great customer
service and creating memorable guest experiences
If this sounds like the job for you, please get in touch!
#J-18808-Ljbffr
Guest Service Assistant in Birmingham employer: Hampton By Hilton Birmingham
HotelCare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, we ensure our team members thrive in a dynamic environment. Our commitment to sustainability and quality service, combined with benefits like up to 28 days of paid holiday and free lunch on duty, makes HotelCare a rewarding place to build your career in the hospitality industry.
Contact Details:
Hampton By Hilton Birmingham Recruitment Team
