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For Companies At a Glance
- Tasks: Welcome guests and ensure a memorable breakfast experience.
- Company: Join Hilton, a global leader in hospitality with endless career possibilities.
- Benefits: Enjoy discounted hotel stays, food discounts, and wellness support.
- Why this job: Be the friendly face that makes guests' mornings special.
- Qualifications: A welcoming personality and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 12 - 13 £ per hour.
Breakfast Assistant, 0 hours per week contract, £12.24 - £12.61 per hour.
JOIN US
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. The possibilities are endless with a career at Hilton. Come for the job, thrive in your career, and enjoy the journey of Making the Stay.
As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.
OUR HOTEL
Located in the city centre, with easy access to major road links and ten minutes’ drive from Meadowhall shopping centre and O2 Arena. The hotel comprises of 142 bedrooms, 3 meeting rooms, bar & restaurant, fitness centre and offers a free hot breakfast.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- 50% Discount on food & drink whilst on duty
- Hilton Learning & Development platform for all training requirements
- 50% F&B discount at Hilton hotels when staying on Team Member Rates
- Incentive schemes
- Access to We Care app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
- And much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT (FOOD & BEVERAGE) AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable.
- Replenishing the breakfast buffet ensuring the highest standards of food hygiene are maintained at all times.
- Clearing breakfast tables.
- Cleaning and restocking the breakfast buffet area after breakfast.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
If this sounds like the job for you please get in touch!
Guest Service Assistant in Birmingham employer: Hampton By Hilton Birmingham
Contact Detail:
Hampton By Hilton Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hilton's values and mission. This way, you can show how your personality and work style align with their vibe, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance shows that you respect the opportunity and are serious about joining the Hilton team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with guests and making their stay memorable.
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Highlight your communication skills and any experience you have in hospitality or customer service. We love seeing how you can bring value to our team!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we appreciate sharp attention to detail. It reflects your commitment to maintaining high standards, just like we do at Hilton.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and it helps us keep track of your application. Plus, you’ll get to explore more about what we offer at Hilton!
How to prepare for a job interview at Hampton By Hilton Birmingham
✨Know the Company
Before your interview, take some time to research Hilton and its values. Understand their commitment to guest experiences and how they create unforgettable stays. This will help you align your answers with what they’re looking for.
✨Show Your Personality
As a Guest Service Assistant, a welcoming personality is key. During the interview, let your friendly nature shine through. Share stories that highlight your ability to connect with people and make their day brighter.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled challenging situations in the past. Whether it’s a difficult guest request or a busy breakfast service, showing that you can think on your feet will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
