At a Glance
- Tasks: Be the friendly face of our practice, helping patients with calls, emails, and admin support.
- Company: Join Hampstead Group Practice, a vibrant training practice serving 18,000 patients.
- Benefits: Flexible full or part-time shifts, training, and mentoring opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Computer literacy and strong communication skills are essential; NHS experience is a bonus.
The predicted salary is between 21150 - 25850 £ per year.
The Patient Services Team at Hampstead Group Practice, a training practice of about 18,000 patients, is hiring medical receptionists.
The work is front-line: answering calls and emails, triaging patients to clinics or other services, handling prescription requests and supporting clinicians with admin.
Posts are full or part-time, with shifts from 8am to 6.30pm, Monday to Friday.
Computer literacy and the ability to work under pressure are essential; NHS and EMIS Web experience are welcome but not required.
- What the job involves
- Act as first point of contact for patients registered with the practice
- Answer phone calls and email queries from patients and external organisations
- Triage calls, booking patients into clinics or signposting them to other services
- Handle prescription requests, liaise with pharmacies and support the clinical team with admin
- Print and prepare repeat prescriptions for doctor signature and issue prescriptions, letters and forms for collection
- Receive and direct patients, including travel clinic and private medical attendees, and answer the results line
- Process new registrations, match records and scan results and correspondence into patient records
- Monitor and assist with two-week-wait referrals via the e-Referral system
- Act as chaperone when a doctor or nurse requests it
- Support child immunisation and cervical screening target work when required
- Collect payments for chargeable items and book transport for patients
- Open and close the surgery and phone lines, and check premises security and tidiness
Skills & knowledge
- Computer literacy in Microsoft Office and email
- Excellent interpersonal, written and verbal communication
- Friendly, efficient handling of telephone enquiries
- Prioritising and managing a varied workload
- Working under pressure
- Good literacy and numeracy
- Other
- Understanding written and oral instructions
- Problem solving and working autonomously on own initiative
- Discretion and maintaining confidentiality
- Understanding of patient confidentiality and Data Protection legislation
- Awareness of how disability affects a person's life
- Flexibility
- Nice to have
- Experience of working in a GP practice
- EMIS Web clinical system experience
- Knowledge of medical terminology
- Previous NHS experience
- What’s offered
- Training and mentoring from a training practice
- #J-18808-Ljbffr
Medical Receptionist in City of London employer: Hampstead Group
Hampstead Group provides a dynamic work environment with flexible hours and opportunities for professional growth. Employees benefit from a supportive team atmosphere and the chance to make a meaningful impact in patient care. The practice values dedication and offers roles that cater to various skill levels.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in City of London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Hampstead Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Hampstead Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Hampstead Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist in City of London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Hampstead Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Hampstead Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Hampstead Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hampstead Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hampstead Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hampstead Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
