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For Companies At a Glance
- Tasks: Shape and optimise award-winning savings products for personal, business, and charity markets.
- Company: Join a specialist UK bank with a focus on customer-centric financial solutions.
- Benefits: Competitive salary, annual bonus, private medical insurance, and hybrid working options.
- Why this job: Make a real impact by enhancing digital journeys and driving product innovation.
- Qualifications: Experience in financial services and proven track record in product management.
- Other info: Enjoy 25 days annual leave, study support, and a commitment to mental health and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for a strategic, customer-centric and commercially minded Product & Proposition Manager to help shape, grow and optimise HTB's award-winning savings proposition across personal, business and charity markets. This role is ideal for someone who thrives at the intersection of product development, customer experience, digital journey design and commercial analysis. You'll play a key part in defining the end-to-end savings experience, enhancing digital journeys, managing product lifecycles, and driving forward a roadmap of change that supports HTB's ambitious growth plans. If you're passionate about delivering modern, intuitive, high-performing savings products and using data-led insights to drive improvements - this is an exciting opportunity to make a big impact.
Proposition, Customer Experience & Digital Journeys
- Lead the design and continuous improvement of digital-first savings journeys across acquisition, onboarding, servicing and retention.
- Use customer insights, behavioural data and complaints themes to identify friction points and define enhancements.
- Collaborate with CX, marketing and operations to ensure experiences are seamless, compliant and consistently customer-focused.
Product Lifecycle Management
- Manage the full savings product suite - including Easy Access, Fixed-Term, Notice Accounts, ISAs and SME deposits.
- Undertake commercial analysis, product reviews and fair value assessments.
- Monitor competitors and market trends to inform product improvements and new propositions.
New Product Development & Enhancements
- Design, develop and launch new savings products and features end-to-end.
- Create business cases, product proposals and customer impact assessments.
- Work cross-functionally to bring new propositions to market effectively.
Change, Roadmap & Backlog Ownership
- Own and prioritise the savings change roadmap across digital journeys, product rules, processes and platform enhancements.
- Write clear requirements/user stories and support tech teams with acceptance criteria.
- Work closely with transformation, operations, Finova and technology partners to ensure change is well-sequenced and aligned to strategy.
Governance, Risk & Compliance
- Ensure all propositions meet Consumer Duty, Conduct, AML/KYC and BCOBS obligations.
- Maintain robust product governance, controls and documentation.
- Provide insights, materials and recommendations for key governance forums.
Experience
- Experience in financial services (savings, deposits or related products).
- Proven track record improving digital customer journeys.
- Experience in product management, proposition development or CX.
- Exposure to change delivery, requirements writing and roadmap/backlog management.
Desirable
- Knowledge of ISA rules and regulatory considerations for savings products.
- Experience with core banking platforms (e.g., Finova) and digital delivery.
- Strong analytics, commercial modelling and product performance analysis.
Skills & Attributes
- Customer-first mindset with strong commercial judgement.
- Excellent written and verbal communication.
- Ability to handle multiple priorities in a fast-moving environment.
- Strong stakeholder management and cross-team collaboration.
- Degree-level education or equivalent experience.
Benefits
- Competitive remuneration.
- Discretionary annual bonus.
- Annual pay review.
- Private Medical Insurance (Bupa).
- Mental health & wellbeing support via YuLife & Bupa.
- 25 days annual leave (increasing with service) + Holiday Buy Scheme.
- Cycle to Work Scheme & Green Car Scheme.
- Enhanced family leave policies.
- Study support & professional memberships.
- Hybrid working (50/50 London).
- YuLife Rewards - retail, lifestyle & experience discounts.
- Pension scheme - 8% employer contribution (non-contributory).
- Interest-free season ticket loan.
- Annual volunteering day & Net Zero employer commitment.
If you're excited by the opportunity to shape the future of an award-winning savings proposition at a specialist UK bank, we'd love to hear from you.
Product & Proposition Manager - Savings in Westminster employer: Hampshire Trust Bank
Contact Detail:
Hampshire Trust Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product & Proposition Manager - Savings in Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their savings proposition and think about how your skills can enhance their customer experience. Show them you're not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Product & Proposition Manager. Highlight your achievements in product management and customer journey improvements to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product & Proposition Manager - Savings in Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in product management and customer experience. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant achievements!
Showcase Your Passion: Let your enthusiasm for savings products and customer-centric design shine through in your application. We’re looking for someone who’s genuinely excited about making a difference in the financial services sector, so share your thoughts on what drives you!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and how they relate to the role. We appreciate well-structured applications that are easy to read!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Hampshire Trust Bank
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the savings products and propositions that HTB offers. Familiarise yourself with Easy Access, Fixed-Term, Notice Accounts, ISAs, and SME deposits. Being able to discuss these products confidently will show your genuine interest and expertise.
✨Leverage Customer Insights
Prepare to discuss how you would use customer insights and behavioural data to enhance digital journeys. Think of specific examples where you've identified friction points in previous roles and how you addressed them. This will demonstrate your customer-centric approach and analytical skills.
✨Showcase Your Collaboration Skills
Since this role involves working cross-functionally, be ready to share examples of how you've successfully collaborated with teams like marketing, operations, and compliance. Highlight your ability to manage multiple stakeholders and ensure seamless experiences for customers.
✨Be Ready for Change Management Questions
Expect questions about your experience with change delivery and roadmap management. Prepare to discuss how you've prioritised product changes in the past and how you ensure alignment with strategic goals. This will showcase your ability to drive forward HTB's ambitious growth plans.
