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- Tasks: Support the Customer Services team with administrative tasks for Specialist Mortgage products.
- Company: Join a leading financial services company in London with a hybrid working model.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for career growth.
- Why this job: Be part of a dynamic team delivering top-notch customer service and making a difference.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Work in a supportive environment with a focus on professional development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Head Office, London
Hours: Monday to Friday, 9:00am–5:30pm
Working Pattern: Hybrid (50/50)
Reports to: Customer Service Team Manager
Department: Service Operations - Customer Services - Specialist Mortgages Operations
About The Role
The Loans Administrator will support the Customer Services team by providing comprehensive administrative assistance in the servicing of Specialist Mortgage products. The role is responsible for ensuring all related tasks and documentation are completed accurately, efficiently, and to a high standard, in line with the Group’s internal processes, regulatory requirements, and risk appetite.
Key Responsibilities
- Actively and efficiently managing the team’s inbox, ensuring all inbound enquiries are registered on the team’s central spreadsheet in accordance with internal procedures and processes, escalating any queries to senior colleagues or the Team Manager where necessary.
- Professionally handling all inbound telephone calls and supporting customers and/or their appointed representative(s) with their queries and/or fielding telephone calls to the correct colleague/department, ensuring the delivery of first‑class customer service.
- Providing first‑class customer service both verbally and in writing to customers and/or their appointed representative(s).
- Accurately undertaking the refund and invoice processing.
Loans Administrator in London employer: Hampshire Trust Bank
Contact Detail:
Hampshire Trust Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loans Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Loans Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Loans Administrator role. Highlight your experience in customer service and administrative tasks, as these are key for us. Use specific examples that showcase your skills in managing inquiries and providing top-notch support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the role and how your background makes you a perfect fit. Be sure to mention your understanding of Specialist Mortgage products and your commitment to delivering first-class customer service.
Showcase Your Attention to Detail: As a Loans Administrator, accuracy is crucial. In your application, demonstrate your attention to detail by ensuring there are no typos or errors. You might even want to include an example of a time when your meticulousness made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hampshire Trust Bank
✨Know Your Stuff
Make sure you understand the role of a Loans Administrator inside out. Familiarise yourself with Specialist Mortgage products and the key responsibilities listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administrative tasks. Think about how you would handle specific scenarios, like managing a busy inbox or dealing with a difficult customer. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class customer service, be ready to share examples from your past experiences. Highlight situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to handle inquiries professionally and efficiently.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company culture, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the opportunity.
