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For Companies At a Glance
- Tasks: Resolve IT issues and support users across London and Birmingham offices.
- Company: Join a dynamic team in a leading financial services company.
- Benefits: Competitive pay, private medical insurance, and 25 days annual leave.
- Why this job: Be the first point of contact for IT support and make a real difference.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Enjoy a supportive environment with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Head Office, London with bi-weekly travel to Birmingham
Hours: Monday to Friday, 9:00am-5:30pm
Working Pattern: On-site only
Reports to: Service Desk Team Lead
Department: IT and Operations - Service Management
About the Role
We are looking for a proactive and technically capable Service Desk Analyst to join our IT Service Desk team, supporting the Savings business line. As the first point of contact for IT support, you will play a key role in resolving technical issues, managing service requests, and ensuring a smooth experience for users across both our London and Birmingham offices. This is a hands-on role with regular travel to Birmingham, where you will support critical applications and collaborate with internal teams and external vendors.
Key Responsibilities
- Resolve first-line technical issues and service requests in line with SLAs
- Provide third-party support for Finova and Phoebus applications
- Log and manage tickets across phone, email, and walk-up channels
- Build and configure desktops, laptops, and mobile devices
- Support new joiners, movers, and leavers with account setup and access changes
- Maintain audit logs and provide evidence for service management controls
- Create and update SOPs and knowledge base articles
- Track hardware movements and maintain asset records
- Raise security awareness and identify risks
- Collaborate with internal teams and external vendors to deliver excellent outcomes
What We Are Looking For
- Experience in a service desk or IT support role
- Experienced in providing third-party support for critical applications, coordinating with external vendors to manage incidents, changes and problem records
- Strong understanding of Microsoft 365, Active Directory, and desktop deployment
- Familiarity with ITIL processes and audit controls
- Excellent communication and stakeholder management skills
- A customer-focused mindset with strong problem-solving skills
- Technical aptitude and a willingness to learn and grow
- Certifications such as ITIL v4 Foundation or CompTIA A+ are a plus
Benefits
- Competitive remuneration
- Discretionary annual bonus
- Annual pay review
- Private Medical Insurance (Bupa)
- Mental health & wellbeing support via YuLife & Bupa
- 25 days annual leave (increasing with service) + Holiday Buy Scheme
- Cycle to Work Scheme & Green Car Scheme
- Enhanced family leave policies
- Study support & professional membership
- Hybrid working (where applicable)
- YuLife Rewards - discounts on retail, lifestyle & experiences
- Pension scheme - 8% employer contribution (non-contributory)
- Interest-free season ticket loan
- Annual volunteering day & Net Zero employer commitment
If you are ready to take ownership of IT support and thrive in a dynamic, multi-site environment, we would love to hear from you.
IT Service Desk Analyst – Savings (12-month FTC) in London employer: Hampshire Trust Bank
Contact Detail:
Hampshire Trust Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst – Savings (12-month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role at the company.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and service desk roles. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and technical knowledge.
✨Tip Number 3
Show off your tech skills! Bring examples of how you've resolved issues in the past or any projects you've worked on that relate to the role. This will demonstrate your hands-on experience and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Service Desk Analyst – Savings (12-month FTC) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service desk experience and any relevant technical skills, like Microsoft 365 or Active Directory, to show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your previous experiences align with our needs. Be sure to mention your customer-focused mindset and problem-solving skills, as these are key for the role.
Showcase Your Technical Skills: In your application, don’t forget to mention any certifications you have, like ITIL v4 Foundation or CompTIA A+. This will help us see your commitment to professional growth and your technical aptitude.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Hampshire Trust Bank
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and desktop deployment. Be ready to discuss how you've used these tools in previous roles, as this will show your technical aptitude and readiness for the hands-on nature of the job.
✨Familiarise Yourself with ITIL Processes
Since familiarity with ITIL processes is a key requirement, take some time to understand the basics if you're not already well-versed. Being able to speak about how you've applied ITIL principles in past experiences can really set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer-focused mindset. Think of specific examples where you've resolved technical issues or managed service requests effectively, and be ready to explain your thought process during those situations.
✨Show Enthusiasm for Learning
This role requires a willingness to learn and grow, so express your eagerness to develop your skills further. Mention any relevant certifications like ITIL v4 Foundation or CompTIA A+ that you have or are planning to pursue, as this demonstrates your commitment to professional development.
